Quality Control Consultant

4 days ago

Midrand, South Africa Metropolitan Life Full time

**Introduction**

Metropolitan is one of the oldest financial services brands in South Africa. With a 125-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.

Metropolitan operates in South Africa, but the brand is also present in 12 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland. Metropolitan provides financial wellness solutions that meet the needs of low-income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.

**Role Purpose**

Perform quality control and assurance of data on business systems, to ensure standards are met and to maintain and monitor the quality assurance process.

**Requirements**:

- Grade 12 or equivalent qualification.
- Relevant degree or tertiary qualification.
- 2 - 3 years relevant experience.
- Insurance industry experience.
- Experience in client services or quality assurance.
- Tshivenda speaking (preferrable).

**Duties & Responsibilities**
- Provide independent assurance on the adequacy and effectiveness of the control environment for operational processes and procedures.
- Assess the quality of data captured on business systems against quality standards to ensure correctness of data.
- Identify, report on and monitor process and system improvements required.
- Identify any possible gaps, risks or training requirements for internal processes and procedures and engage with the relevant stakeholders to compile action plans.
- Collate information regarding quality assurance and adherence to standard operating procedures to obtain a holistic view of the operational environment.
- Report on areas of opportunity and risk within the team(s) and make recommendations to close identified gaps.
- In conjunction with the line manager provide the team with constructive feedback with regards to quality assurance assessments.
- Provide feedback and coaching to team members to achieve desired quality levels.
- Implement quality assurance processes, standards and requirements to ensure quality of the operational environment is monitored and maintained.

**Competencies**
- Business Acumen
- Client/ Stakeholder Commitment
- Drive for Results
- Collaboration
- Self-Awareness and Insight
- Leads Change and Innovation

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