![Metropolitan Life](https://envy-mag.com/img/c/metropolitan-life.png)
Quality Control Consultant
2 weeks ago
Introduction
Metropolitan is one of the oldest financial services brands in South Africa.
With a 116 year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security.
Role Purpose
Perform quality control and assurance of data on business systems, to ensure standards are met and to maintain and monitor the quality assurance process.
Requirements:
- Grade 12 or equivalent qualification.
- Relevant degree or tertiary qualification.
- Insurance industry experience.
- Experience in client services or quality assurance.
Duties & Responsibilities
- Provide independent assurance on the adequacy and effectiveness of the control environment for operational processes and procedures.
- Assess the quality of data captured on business systems against quality standards to ensure correctness of data.
- Identify, report on and monitor process and system improvements required.
- Identify any possible gaps, risks or training requirements for internal processes and procedures and engage with the relevant stakeholders to compile action plans.
- Collate information regarding quality assurance and adherence to standard operating procedures to obtain a holistic view of the operational environment.
- Report on areas of opportunity and risk within the team(s) and make recommendations to close identified gaps.
- In conjunction with the line manager provide the team with constructive feedback with regards to quality assurance assessments.
- Provide feedback and coaching to team members to achieve desired quality levels.
- Implement quality assurance processes, standards and requirements to ensure quality of the operational environment is monitored and maintained.
Competencies
- Business Acumen
- Client/ Stakeholder Commitment
- Drive for Results
- Collaboration
- Self-Awareness and Insight
- Leads Change and Innovation
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