Quality Control

2 weeks ago


Midrand, Gauteng, South Africa Experts on the Go Full time

Title:
Quality Control and Customer Experience Manager


Location:
House of experts, 293 Summit Road, Blue hills, Midrand, GP

Client coverage:
Nationwide services

Salary:
R CTC)

Job Type:
Temp to perm

Application Deadline:04 March 2024 at 10am

Overview:

Duties:

QMS and Systems:

  • Review, enhance, and implement Quality Management Systems.
  • Develop and implement Standard Operating Procedures (SOPs), Targets, and Key Performance Indicators (KPIs) for each department.
  • Enhance adherence to company policies.
  • Take immediate corrective action to prevent recurring issues.
  • Maintain and update controlled documents as required.
  • Oversee the digitization of all Quality Management System (QMS) processes on our IT systems.
  • Supervise operational activities, ensuring effective goal achievement within designated business unit(s).

Customer Quality Assurance:

  • Devise strategies to enhance customer relationships, loyalty, and satisfaction.
  • Create customer experiences aligned with corporate strategy to boost satisfaction, profitability and to uphold a positive company image.
  • Facilitate the transformation of the organization into a customerfocused entity.

HR Management:

  • Provide leadership, guidance, and coaching for all direct reports to maintain an engaged and productive workforce, partnering with Human Resources on employee matters.
  • Responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.
  • Oversee the recruitment, onboarding and training of staff.

Requirements:

  • Minimum: NQF6 Quality Management or Customer Relationship Management or Business Studies or BSc Engineering or MBA or related qualification
  • 5+ years Quality Management or customer service experience or similar.

Job Types:
Full-time, Temp to perm

Education:

  • Honours (required)

Experience:

  • Quality Management or Customer service: 5 years (required)
Application Deadline: 2024/03/04
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