Customer Service Agent

4 weeks ago


Bellville, South Africa CX-International Full time

**KEY RESPONSIBILITIES**
- Making out-bound and handling in-bound customer services calls for our Gas and Electricity Utilities company BES in the UK.
- Ensuring that all customer enquiries and complaints are handled effectively, and resolutions implemented are in-line with company guidelines.
- Resolve supply or service problems by clarifying the customers situation or complaint, expediting correction or adjustment and following up to ensure 100% resolution.
- Embrace, deliver and maintain culture of 1st call resolution and problem solving across the Contact Centre.
- Provide BES customers with accurate and compliant information in-line with our Regulatory requirements.
- Ensure CRM and all systems are an accurate reflection of the calls and agreed actions supplied to our customers.
- Work with Customer Services Manager to ensure Gold Plated Service is delivered every time.

**KEY REQUIREMENTS**
- Minimum 1 year customer care experience with a demonstrable record of over-achieving customer service expectations.
- Excellent oral and written communication skills with strong contact handling skills and active listening and processing of information.
- Professional and established telephone manner with a strong command of English language.
- Customer orientation and the ability to adapt and respond to different customer situations and types.
- The ability to active listen to customer queries/ complaints and progress and resolve as required.

Ability to commute/relocate:

- Bellville, Western Cape: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (required)
- Call Centre: 1 year (required)



  • Bellville, South Africa Call Centre Staffing Full time

    Western Cape, Bellville - R 4 300 Monthly (Market related) - Do you need a fresh start in the call centre industry? A well-known service network provider is looking for customer service agents to start working ASAP. - Requirements Matric - Fluent in Zulu or Sotho as a home language. - Hospitality and retail experience is an advantage - Able to type 30 WPM -...


  • Bellville, Western Cape, South Africa Call Centre Staffing Full time

    Western Cape, Bellville R 4 300 Monthly (Market related) Do you need a fresh start in the call centre industry?A well-known service network provider is looking for customer service agents to start working ASAP. Requirements Matric Fluent in Zulu or Sotho as a home language. Hospitality and retail experience is an advantage Able to type 30 WPM Able to work...

  • IT Service Agent

    2 weeks ago


    Bellville, Western Cape, South Africa HR Talent Partner Full time

    Job OverviewExpiration date:25 February 2024Location:Bellville, Western CapeJob Title:IT Service Agent (Tier 2)Salary:R24,000 - R27,000Education Level:CertificateJob Level:IntermediateMinimum Experience:5 YearsIT Service Agent (Tier 2) - Bellville, Cape Town.A leading Managed IT Services Provider is looking for a ''IT Service Agent'' to join their team on a...


  • Bellville, Western Cape, South Africa CX-International Full time

    KEY RESPONSIBILITIES Making outbound and handling inbound customer services calls for our Gas and Electricity Utilities company BES in the UK. Ensuring that all customer enquiries and complaints are handled effectively, and resolutions implemented are inline with company guidelines. Resolve supply or service problems by clarifying the customers situation or...

  • IT Service Agent

    4 days ago


    Bellville, South Africa HR Talent Partner Full time

    **Job Overview**: **Date Posted**: Posted 23 hours ago- **Location**: Bellville, Western Cape- **Job Title**: IT Service Agent (T2 / T3)- **Education Level**: Diploma- **Job Level**: Intermediate- **Minimum Experience**: 3 - 5 Years**IT Service Agent (T2 / T3) required in Bellville.**: A leading Managed IT Services Provider is looking for a ‘‘IT Service...

  • IT Service Agent

    3 weeks ago


    Bellville, South Africa HR Talent Partner Full time

    Job Overview **Expiration date**: 25 February 2024 **Location**: Bellville, Western Cape **Job Title**: IT Service Agent (Tier 2) **Salary**: R24,000 - R27,000 **Education Level**: Certificate **Job Level**: Intermediate **Minimum Experience**: 3 - 5 Years IT Service Agent (Tier 2) - Bellville, Cape Town. A leading Managed IT Services Provider is...

  • Service Desk L1 Agent

    4 weeks ago


    Bellville, South Africa Nexio Full time

    **ROLE PURPOSE** While providing the highest customer service, the service desk agent answers incoming calls, tracks all information on the Remedy system along with their expertise to resolve the customers request in a timely fashion. The Service desk agent provides desktop support, such as password or account related queries, Outlook, VPN, APN (3G),...


  • Bellville, South Africa Call Centre Staffing Full time

    Leading cellular network service provider is looking for Customer Services Agents to provide support to their prepaid and post paid customers **Requirements**: at least 3 years call centre customer services experience of which at least 1 year must be within a BPO Willing to work 24/ 7 Shifts including weekends and public holidays Must have Matric, and be...


  • Bellville, South Africa BioFITT Wellness - Preventative Healthcare Full time

    National wellness company in Cape Town seeking experienced Client Relations Agent who has a passion for Client Service to join immediately. Earn a Basic Salary plus commission (target generated). Working hours from Monday to Friday (no weekends or public holiday’s) from 08:00 till 17:00. Reside in or around Bellville. 2x week Training on our product,...


  • Bellville, South Africa BioFITT Wellness - Preventative Healthcare Full time

    National wellness company in Cape Town seeking experienced Client Relations Agent who has a passion for Client Service to join immediately. Earn a Basic Salary plus commission (target generated). Working hours from Monday to Friday (no weekends or public holiday’s) from 08:00 till 17:00. Reside in or around Bellville. 2x week Training on our product,...

  • Customer Service

    2 weeks ago


    Bellville, Western Cape, South Africa Tych Business Solutions Full time

    Job ID: 67760Date Posted: Posted 16 hours agoLocation: BelvilleJob Title: CUSTOMER SERVICE & ADMIN ASSISTANT - BELVILLE - WESTERN CAPEWhat's on offer?Working alongside an energetic and enthusiastic group of people, you'll help create everlasting memories for our clients as they travel amazing Africa.Who are we looking for?Generate outstanding results, high...

  • 6 Month Contract

    3 weeks ago


    Bellville, South Africa Isilumko Staffing Full time

    One of is in need of a Customer service Call centre Agent (Outbound) to join them in Bellville on a 6 month contract. Pharmaceutical products wholesaler. Looking for an energetic, target call centre agent who is a hunter Offers a great customer service to clients Taking order from customers and upselling Must have a clear criminal record Top performer -...

  • Service Desk L1 Agent

    2 weeks ago


    Bellville, Western Cape, South Africa Nexio Full time

    ROLE PURPOSEWhile providing the highest customer service, the service desk agent answers incoming calls, tracks all information on the Remedy system along with their expertise to resolve the customers request in a timely fashion.The Service desk agent provides desktop support, such as password or account related queries, Outlook, VPN, APN (3G), monitoring...


  • Bellville, South Africa Job Crystal Full time

    dynamic, vibrant and growing IT company is looking for an Specialist Service Agent (Strong T2 or entry-level T3) to be responsible for providing technical support and assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify and diagnose issues, categorize and record reported queries and provide solutions....


  • Bellville, South Africa Job Crystal Full time

    A dynamic, vibrant and growing IT company is looking for an IT Service Agent (T1) to be responsible for providing technical support and assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify and diagnose issues, categorize and record reported queries and provide solutions. The IT Service Agents will...


  • Bellville, South Africa Call Centre Staffing Full time

    **Requirements**: Experience dealing with customers Matric Credit & Criminal clear **Must be willing to work as a flexi for at least 5 hours per day.** **MUST NEVER HAVE WORKED IN A CALL CENTRE BEFORE** **Job Type**: Part-time **Salary**: R4,300.00 per month Application Question(s): - Are you able to work in Bellville and Century City? - Are you able...


  • Bellville, Western Cape, South Africa Health Solutions Full time

    IntroductionMomentum Health Solutions, anentity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in different segments and maximize lifetime client value. We build and maintain a culture of innovation, and create value through unique insights into how to achieve specific outcomes by using a...


  • Bellville, Western Cape, South Africa Job Crystal Full time

    dynamic, vibrant and growing IT company is looking for an Specialist Service Agent (Strong T2 or entry-level T3) to be responsible for providing technical support and assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify and diagnose issues, categorize and record reported queries and provide solutions....

  • Customer Service

    1 week ago


    Bellville, South Africa Tych Business Solutions Full time

    **Job ID**: 67760**Date Posted**: Posted 16 hours ago**Location**: Belville**Job Title**: CUSTOMER SERVICE & ADMIN ASSISTANT - BELVILLE - WESTERN CAPE **What’s on offer?** Working alongside an energetic and enthusiastic group of people, you’ll help create everlasting memories for our clients as they travel amazing Africa. **Who are we looking...


  • Bellville, South Africa Job Crystal Full time

    A leading micro-payment processing service aggregator is looking for a smart, creative, hard-working Payments Account Manager. **DUTIES AND RESPONSIBILITIES**: - Find and onboard strategic regional suppliers - Find and onboard strategic sites for vaults and super wallets - Lead and manage the vault sales rep - Sign up key users and influencers to super...