IT Service Agent

3 weeks ago

Bellville, South Africa HR Talent Partner Full time

Job Overview

**Expiration date**:
25 February 2024

**Location**:
Bellville, Western Cape

**Job Title**:
IT Service Agent (Tier 2)

**Salary**:
R24,000 - R27,000

**Education Level**:
Certificate

**Job Level**:
Intermediate

**Minimum Experience**:
3 - 5 Years

IT Service Agent (Tier 2) - Bellville, Cape Town.

A leading Managed IT Services Provider is looking for a ‘’IT Service Agent’’ to join their team on a full-time permanent basis in Cape Town.

Excellent compensation package plus internal career advancement opportunities.

**About the role**:
The primary role of the IT Service Agent (T2) is responsible for providing technical support and assistance to all clients.

The IT Service Agents may interact with customers by phone or in-person to
identify and diagnose issues, categorize and record reported queries and provide solutions.

The IT Service Agents will advise users on appropriate course of action, monitor issues from start to resolution and deal with escalations when required.

**Requirements**:

- Matric or NQF equivalent
- A+ and N+ or equivalent
- Microsoft MCSA or MCSE
- Experience in Microsoft 365 and Azure environments
- Certification or Degree in IT advantageous
- Experience working with ITIL and COBIT5 frameworks (certification will be advantageous)
- Practical service delivery experience in the Information Technology industry; as an IT support, field support or desktop support technician
- Experience with: general IT equipment Desktops, hardware/software, Applications Switches, routers, Microsoft Servers, server literacy

**Duties and Responsibilities**:

- Compliance with the Ticket Lifecycle Management:

- Respond to logged tickets, and log ticket if no ticket exists
- Ensure tickets are classified & prioritized accurately
- Ensure time entries are captured accurately, consistently, and timeously
- Provides regular and timely updates to all parties (internal and external) on incident statuses
- Ensure quality communication and that updates and resolutions meet stakeholder requirements
- Field Support:

- Compliance with customer rules, processes and procedures while attending to work at customer offices
- Compliance with Onsite Statement of Work (SoW)
- Escalations:

- Quickly and accurately identify P1 and P2 Incidents and or account escalations, initiating an immediate response
- Notify relevant stakeholders
- Communicate updates consistently and regularly (for Major incidents, updates should be at least hourly)
- Provide root cause analysis for major incident in the form of a Major Incident Report
- IT Information Library (ITIL) and IT Service Management (ITSM):

- Risk Management: Identify, log, and communicate risks. Collaborate with stakeholders to develop mitigation strategies
- Knowledge Management: Document changes in the environment within the knowledge management systems. Ensure diagrams, passwords, vendor info etc are kept up to date
- Release and Deployment Management: Assist with new client transitions, documenting the environment and deploying management tools and configurations, aligning the infrastructure to best practice
- Configuration Management: Ensure best practice configuration, and that items are monitored, policies and alert thresholds appropriately defined
- Ensure subscriptions are tracked and renewed, with renewal reminders in place
- Identify and implement hardware, software and process performance improvement opportunities and notify stakeholders of these opportunities

**Personal Attributes**:

- Strong interpersonal & leadership skills
- Excellent decision-making skills
- Ability to analyse and resolve problems
- Fluent verbal and written English communication skills
- Professional and confident communicator
- Effective listening skills
- Dynamic and high energy levels
- Good follow-up skills
- Be patient, tactful, diplomatic, and approachable
- Ability to work under pressure and meet deadlines
- Work accurately, meticulous, and high attention to detail
- Excellent organizational, planning and time management skills
- Ability to multitask and prioritize
- Strong administration skills
- Enjoy working in a team, but also can work independently
- Computer literate
- Only open to South African citizens.

  • IT Service Agent

    2 weeks ago

    Bellville, Western Cape, South Africa HR Talent Partner Full time

    Job OverviewExpiration date:25 February 2024Location:Bellville, Western CapeJob Title:IT Service Agent (Tier 2)Salary:R24,000 - R27,000Education Level:CertificateJob Level:IntermediateMinimum Experience:5 YearsIT Service Agent (Tier 2) - Bellville, Cape Town.A leading Managed IT Services Provider is looking for a ''IT Service Agent'' to join their team on a...

  • IT Service Agent

    3 days ago

    Bellville, South Africa HR Talent Partner Full time

    **Job Overview**: **Date Posted**: Posted 23 hours ago- **Location**: Bellville, Western Cape- **Job Title**: IT Service Agent (T2 / T3)- **Education Level**: Diploma- **Job Level**: Intermediate- **Minimum Experience**: 3 - 5 Years**IT Service Agent (T2 / T3) required in Bellville.**: A leading Managed IT Services Provider is looking for a ‘‘IT Service...

  • Customer Services Agents

    4 weeks ago

    Bellville, South Africa Call Centre Staffing Full time

    Western Cape, Bellville - R 4 300 Monthly (Market related) - Do you need a fresh start in the call centre industry? A well-known service network provider is looking for customer service agents to start working ASAP. - Requirements Matric - Fluent in Zulu or Sotho as a home language. - Hospitality and retail experience is an advantage - Able to type 30 WPM -...

  • Customer Services Agents

    2 weeks ago

    Bellville, Western Cape, South Africa Call Centre Staffing Full time

    Western Cape, Bellville R 4 300 Monthly (Market related) Do you need a fresh start in the call centre industry?A well-known service network provider is looking for customer service agents to start working ASAP. Requirements Matric Fluent in Zulu or Sotho as a home language. Hospitality and retail experience is an advantage Able to type 30 WPM Able to work...

  • Service Desk L1 Agent

    4 weeks ago

    Bellville, South Africa Nexio Full time

    **ROLE PURPOSE** While providing the highest customer service, the service desk agent answers incoming calls, tracks all information on the Remedy system along with their expertise to resolve the customers request in a timely fashion. The Service desk agent provides desktop support, such as password or account related queries, Outlook, VPN, APN (3G),...

  • T2 & T3 Service Agents

    2 weeks ago

    Bellville, South Africa Job Crystal Full time

    dynamic, vibrant and growing IT company is looking for an Specialist Service Agent (Strong T2 or entry-level T3) to be responsible for providing technical support and assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify and diagnose issues, categorize and record reported queries and provide solutions....

  • Service Desk L1 Agent

    2 weeks ago

    Bellville, Western Cape, South Africa Nexio Full time

    ROLE PURPOSEWhile providing the highest customer service, the service desk agent answers incoming calls, tracks all information on the Remedy system along with their expertise to resolve the customers request in a timely fashion.The Service desk agent provides desktop support, such as password or account related queries, Outlook, VPN, APN (3G), monitoring...

  • Tier 1 IT Service Agent Remote

    2 weeks ago

    Bellville, South Africa Job Crystal Full time

    A dynamic, vibrant and growing IT company is looking for an IT Service Agent (T1) to be responsible for providing technical support and assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify and diagnose issues, categorize and record reported queries and provide solutions. The IT Service Agents will...

  • T2 & T3 Service Agents

    2 weeks ago

    Bellville, Western Cape, South Africa Job Crystal Full time

    dynamic, vibrant and growing IT company is looking for an Specialist Service Agent (Strong T2 or entry-level T3) to be responsible for providing technical support and assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify and diagnose issues, categorize and record reported queries and provide solutions....

  • Tier 2 IT Service Agent

    2 weeks ago

    Bellville, South Africa Job Crystal Full time

    A leading micro-payment processing service aggregator is looking for a smart, creative, hard-working Payments Account Manager. **DUTIES AND RESPONSIBILITIES**: - Find and onboard strategic regional suppliers - Find and onboard strategic sites for vaults and super wallets - Lead and manage the vault sales rep - Sign up key users and influencers to super...

  • Tier 2 IT Service Agent

    2 weeks ago

    Bellville, Western Cape, South Africa Job Crystal Full time

    A leading micro-payment processing service aggregator is looking for a smart, creative, hard-working Payments Account Manager.DUTIES AND RESPONSIBILITIES: Find and onboard strategic regional suppliers Find and onboard strategic sites for vaults and super wallets Lead and manage the vault sales rep Sign up key users and influencers to super wallet Grow...

  • Service Desk Manager

    2 months ago

    Bellville, South Africa Health Solutions Full time

    **Introduction** Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by...

  • Service Desk Manager

    21 hours ago

    Bellville, South Africa Health Solutions Full time

    **Introduction** Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by...

  • Independent Financial Services Sales Agent:

    4 weeks ago

    Bellville, South Africa iMasFinance Co-operative (Ltd) Full time

    **Job Purpose** iMas Insurance Brokers is looking for Independent Insurance Sales Agent within Bellville and surrounding areas, with knowledge and experience in Life Insurance, specifically targeting the retail mass market. These individuals should be self-starters with an entrepreneurial flair and the capability to work independently. **Job...

  • Service Desk Manager

    2 weeks ago

    Bellville, Western Cape, South Africa Health Solutions Full time

    IntroductionMomentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by using a...

  • Experienced Telesales Agent

    7 days ago

    Bellville, South Africa Baruch Marketing Management Solutions Full time

    **Baruch Marketing Management Solutions**: - Baruch Marketing Management Solutions, a leading name in the insurance industry, is expanding its team and inviting Experienced Sales Agents who are dynamic individuals to join our team. Baruch has an extraordinary opportunity for you!_ **About us**: Baruch is a registered FSP and telemarketing company in the...

  • Call Centre Agent

    2 weeks ago

    Bellville, Western Cape, South Africa Isilumko Staffing Full time

    We are seeking a dynamic Customer Service Call Center Agent (Outbound) to join our team in Bellville, Western Cape, on a 6-month contract. Our client is a wholesaler of pharmaceutical products. High energy levels and a proactive approach to achieving targets Demonstrated ability to deliver exceptional customer service Proficient in ordertaking and upselling...

  • Collections Agent

    2 months ago

    Bellville South, South Africa Skills Academy Full time

    **Collections Agent** **Vacancy at Skills Academy** At Skills Academy our vision is to permanently change as many lives as possible through accessible quality education. We are a young company looking to make a big impact and are in need of a **Collections Agent** to join our team at Skills Academy. We are a values based company and we are looking for...

  • PaaS Service: DevSecOps Engineer

    1 day ago

    Bellville, South Africa Progressive IT Resourcing Full time

    Our Client Company Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology...

  • Collections Agent

    3 weeks ago

    Bellville South, South Africa Skills Academy Full time

    **Collections Agent** **Vacancy at Skills Academy** At Skills Academy our vision is to permanently change as many lives as possible through accessible quality education. We are a young company looking to make a big impact and are in need of a **Collections Agent** to join our team at Skills Academy. We are a values based company and we are looking for...