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Order Desk Consultant
3 weeks ago
**Job Number**
- 72502
**Job Type**
- Permanent
**Job Title**
- Order Desk Consultant
**Computer Skills**
- MS PowerPoint,MS Word,ERP System,Ms Office
**Industry**
- Consumer Electronics
**City**
- Johannesburg (Incl. Northern Suburbs)
**Province**
- Gauteng
**Order Processing**
- Register product pricing on ERP system
- Capturing of orders on ERP system
- Releasing of dorders on ERP system
- Processing of return orders on ERP system
- Processing of samples and marketing gifts
**Customer Service**
- Communication with both internal and eternal customers regarding order processing status
**Administration**
- Recording and filing scales documents and orders
- Perform any ad hoc duties as when required (Samples stock take etc.
- Daily reporting to internal customer (Oder's, Inventory, etc.)
**External Interaction with Customers/Dealers**
- Nature and Purpose of the Interaction
- Raising orders, resolving queries and problem solving
**Nature and Purpose of the Interaction**
- Raising orders, resolving queries and problem solving
**Extensive High Level Strategic /Operational Interaction with (Internal )**
- Main interaction is between sales staff, accounts receivable and logistics( Warehouse and outbound)**Inherent Requirements**
**Required Experience**
- 2 years' experience in a similar position
- FMCG experience will be an advantage
- Microsoft Office (i.e. Word, Excel,) intermediate level
- Telephone orders experience
- In Depth Product and Retail Business Knowledge
- Ms. Office Suite (Ms Excel, PowerPoint, Word)
**Generic Competencies**:
- Attention to detail
- Strong organizational ability
- Effective communication with all relevant parties (team player)
- Proactive, innovative and time management
- Customer service orientation
- Strong administrative ability and multi-tasking abilities
- The ability to interact with customers (internal and external) in a polite, but assertive manner
- High stress threshold
- Initiative and ability to work under pressure
- Good communication skills, written and oral
- Driven, passionate and results oriented.
**What Qualification**
**Minimum Qualification**
- Certificate
**Status**
- Available
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