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Travel Desk Manager

3 months ago

Johannesburg, Gauteng, South Africa Nedbank Full time

Application Closing Date:

  • 22 March 2023 Leadership Pipeline Manage Self: Professional

Job Purpose

  • Manage a team of Travel Consultants responsible for the internal employee travel desk. The role is further responsible to build and maintain strong relationships with our employee clients through superior and hasslefree service in order to differentiate the travel team as a partner of choice in corporate travel bookings.

Responsibilities:

  • Manage team of travel consultants to ensure the completion travel bookings, amended bookings and all other administrative responsibilities within expected timeframe.
  • Responsible for the distribution of work functions within the team, together with the administration of travel arrangements to ensure efficiencies and cost reduction.
  • Manager escalations from business units and suppliers
  • Consistently ensure work is completed to plan, progress reviewed, and corrective action taken by ensuring SLA and Travel Policy are adhered to.
  • Identify and resolve work obstacles and problems effectively and have contingency options to deliver required output.
  • Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
  • Initiate sales process by identifying opportunities for additional product or service sales.
  • Facilitate travel desk processes by supporting and managing travel consultants while also directly assisting with operational backlog during peak periods.
  • Provide aftersales service to employees utilising the travel desk by responding to their queries and requests in an efficient and timely manner.
  • Make suggestions to improve customer satisfaction by identifying trends in queries and complaints and reporting these to the relevant stakeholders.
  • Manage business risk by adhering to security and compliance requirements and bank's policies and procedures and ensuring that relevant documents are in place.
  • Manage operational risk by following appropriate process.
  • Manage client expectations by clearly explaining process and timelines.
  • Build a trusting relationship with clients by responding to queries and requests promptly.
  • Maintain strong client relationships by proactively initiating interactions regularly.
  • Nurture collaborative relationship with internal partners and facilitating endtoend process improvements.
  • Develop a network of internal and external service providers by identifying individuals who can assist with meeting client's needs and interacting regularly with them.


 Essential Qualifications
  • NQF Level
  • Matric / Grade 12 / National Senior Certificate


 Preferred Qualification
  • Appropriate National Certificate, Diploma or degree in Travel and / or Tourism Management.


 Preferred Certifications
  • Galileo Travel Management
  • Minimum Experience Level 3+ years travel management experience, focusing on client service delivery.
  • 2+ years staff and team management experience

Technical / Professional Knowledge

  • Cluster Specific Operational Knowledge
  • Relevant regulatory knowledge
  • Industry trends
  • Business terms and definitions
  • Communication Strategies
  • Relevant software and systems knowledge
  • Decisionmaking process
  • Banking knowledge
  • Governance, Risk and Controls
  • Banking procedures


 Behavioural Competencies
  • Advancing Sales Discussions
  • Building Customer Loyalty
  • Work Standards
  • Collaborating
  • Communication
  • Managing Work
- **_Please contact the Nedbank Recruiting Team at _