Ame IT Service Delivery Manager
2 weeks ago
**AME IT Service Delivery Manager**
**Description**
We are looking for a talented **AME IT SERVICE DELIVERY MANAGER** to join our team specializing in **SYSTEMS/INFORMATION TECHNOLOGY** for our **CORPORATE/CBS SEGMENT** in **JOHANNESBURG,** **GAUTENG, SOUTH AFRICA**.
**In this role, you will make an impact in the following ways**:
- Contributes to the delivery of specific IT services and able to assist the Service Owner when needed.
- Helps the development and maintenance of services and ensures that tools and resources are capable and available (i.e. IT Service Catalog, Asset Management system).
- Generates and reports service delivery metrics and drives standards across regions and locations (i.e. Scorecards, Service Level Agreement (SLAs) and Customer Satisfaction or Net Promoter Scoring).
- Acts as a point of contact for customers for service related inquiries and maintains relationships with key customers and suppliers.
- Champions the use of Six Sigma to reduce costs and improve processes. Identifies opportunities for service improvements, discuss with the customer and raise the request for change for assessment if appropriate.
**Qualifications**
**To be successful in this role you will need the following**:
- Intermediate level of relevant work experience required. 3-5 years of experience.
- Knowledge of designing, developing, and maintaining integrations between SAP S4Hana and other systems.
- Knowledge of designing, developing, and maintaining SAP S4Hana -based data models and reports to assist business decision-making.
**Job** SYSTEMS/INFORMATION TECHNOLOGY
**Primary Location** South Africa-Gauteng-Johannesburg-South Africa, Johannesburg, Bridal Veil Rd Office
**Job Type** Experienced - Exempt / Office
**Recruitment Job Type** Exempt - Experienced
**Job Posting** May 17, 2023, 9:06:45 AM
**Unposting Date** Ongoing
**Organization** Corporate
**Role Category** Hybrid - Potential for Partial Remote
**Req ID**: 230004F2
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