Service Delivery Manager

Found in: Talent ZA C2 - 3 weeks ago


Johannesburg, South Africa Deloitte Full time

If you are an experienced AService Delivery Manager with in-depth knowledge and understanding of SAP, the Deloitte Consulting team is looking for you

A Service Delivery Manager is responsible for ensuring the delivery of high-quality services to customers. They play a critical role in ensuring that the services provided by an organization meet the needs and expectations of its clients.

 

Responsibilities:

  • Supports the Senior Manager on delivery of designated engagement / project, managing the implementation of the agreed deliverables
  • Tracks outputs against Service Level Agreement and reports to Senior Manager on any unforeseen issues arising
  • Seeks to identify additional sales opportunities in client business
  • Assists in the preparation of proposals/tenders and presentations on request
  • Is a support resource in planning of sales presentations and client negotiation teams for retained business
  • Develops market network in business and builds relationships that generate leads
  • Builds relationships across Deloitte service lines to understand broader offerings and seeks opportunities for cross-selling
  • Generates innovative solutions on projects / engagements in collaboration with team members to enhance / renew service offerings to client 

Criteria:

  • BSC Computer Science Degree or BCom Informatics
  • 7 Years of experience in a similar role
  • 5 Years experience in a client-facing capacity and 2 years in a managerial role

 


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