Service Delivery Manager

**Responsibilities** Customer Perspective - Act as an escalation point to facilitate any incident or request related issues for our users and customers. - Responsible for the adherence and compliance for the Incident, Request and Knowledge Management processes used by the Service Desk. - Maintain the Operational databases. - Track tickets raised, resolved...

**Main Responsibilities**: - Establishing and maintaining a constructive relationship between the service provider and the customer based on understanding the customer and their business drivers. - Identifying changes to the customer environment and technology trends that could potentially impact the type, level or utilization of services provided. -...

**JOB PROFILE**: - Job Title: - Service Delivery Manager- Division: - Support- Sub Division: - Service Delivery- Reports to: - Chief Operating Officer**WORKING RELATIONSHIPS**: - Internal: - Ensuring that recovery processes and procedures are in place and tested regularly - Ensure that communication and feedback on major incidents, problems and changes -...

THE JOB AT A GLANCESenior IT Service Delivery Manager will be responsible for managing overall delivery of IT services to business with a focus on maintaining service level agreements, ensuring quality service, and managing stakeholder relationships.WHAT WILL YOU DO?Oversee IT Service Delivery Identify Problems and Resolve QueriesIdentify problems requiring...

Full Time - Johannesburg - Posted 5 hours ago Job Position: Manager: IT Service Delivery Ref: 4485 Location: Johannesburg (Randburg) **Salary**: R60 000 to R85 000 per month commensurate with qualification and experience Qualifications / Requirements: - Bachelor’s Degree or equivalent IT qualification or Diploma - ITIL - CobIT - Minimum 9+ years...

Delivery tasks: Customer Perspective - Act as an escalation point to facilitate any incident or request-related issues for our users and customers. - Responsible for the adherence and compliance for the Incident, Request and Knowledge Management processes used by the Service Desk. - Maintain the Operational databases. - Track tickets raised, and resolve and...

Service Delivery Manager ICT Johannesburg North, Johannesburg - Gauteng - South Africa Reporting to the Service Delivery Manager you will be in direct contact with customers in the Southern and Eastern African Regions. It is essential that you have managed IT environments within government departments. Your permanent objective is to maintain the systems...

Able to coach and develop team members in implementing service management standards and processes. - ** 5+ years' experience of managing Software Service Delivery teams**: - Experience of pragmatic implementation of the ITIL framework in a similar sized organisation - Software Development Project Management - Evidence of a strong technical experience in...

**Requirements**: - Project Management Degree/Advance Diploma and relevant Certificates or Relevant Experience - Matric and ITIL Compulsory - Drivers license and own vehicle Compulsory - 4 years experience in Service Delivery or Project Management compulsory - Computer Literacy MS Office, MS Projects and Visio - An independent thinker to manage creatively...

The IT Services Delivery Manager will take overall responsibility for the delivery of third and fourth line software support including the management of the full Software Development Lifecycle for support applications.Main Responsibilities:Plan, design and guide the support operations strategically and manage the client experience as it relates to the...

**AME IT Service Delivery Manager** **Description** We are looking for a talented **AME IT SERVICE DELIVERY MANAGER** to join our team specializing in **SYSTEMS/INFORMATION TECHNOLOGY** for our **CORPORATE/CBS SEGMENT** in **JOHANNESBURG,** **GAUTENG, SOUTH AFRICA**. **In this role, you will make an impact in the following ways**: - Contributes to the...

Responsible for the overall performance on all SLA clients. Such a person should understand the agreed SLA and the groups responsible for delivering against the SLA’s. In all instances where an incident exceeds SLA criteria, is responsible for Root Cause Analysis and to rectify shortcomings in any process or procedure Studies the incident statistics and...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

Ensure clients receive an exceptional experience, high quality service through managing the complex logistics surrounding delivery of services while ensuring projects are delivered on time and within budget. Build and maintain strong client relationships, manage expectations, schedule project delivery, and manage feedback. Jhb based.

**Job ID** - 131293 (Technical Product Owner )**Job Family** - Information Technology **Career Stream** - It Application Development **Leadership Pipeline** - Manage Managers **Job Purpose** - To manage (end to end) the strategy; planning; organising; negotiating; staffing directing and controlling of all aspects of projects or programmes for a portfolio...

**Job Profile Summary** Our **Senior Client Delivery Manager - Network Services **will be responsible for high-level relationship management with clients. Serves as the primary management contact and client liaison during delivery of a professional services engagement or an outsourced solution. Strategically focused and responsible for client satisfaction,...

**Job Profile Summary** Responsible for high-level relationship management with clients. Serves as the primary management contact and client liaison during delivery of a professional services engagement or an outsourced solution. Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of...

**The Role** About the Company**: RTT has been a dominant force in the African supply chain for over 41 years and is one of the largest courier companies in Africa. RTT has 31 strategically placed branches offering world class service to their customers. With their innovative, flexible and best practice standards, RTT has become the partner of choice for...

We are an authorised distributor Trane Technologies who is a world leader in the HVAC industry, delivering HVAC solutions for over 100 years and through advances in technology and innovation. **Job description** We are looking for a dynamic and energetic individual to join our company based in Northriding, Gauteng. You will be responsible for numerous...