Franchise Operations Area Manager

5 months ago

Johannesburg, South Africa Bianca Consulting Full time

**JOB PROFILE**

1. **JOB TITLE** Franchise Operations Manager

**2. LOCATION **JHB

**PURPOSE STATEMENT**

To grow, develop and enhance the Brand’s presence through servicing of the existing Franchise network and ensure operational integrity within the region

**MAIN OUTPUTS AND RESPONSIBILITIES FOR THIS POSITION**

❊ Engage with individual franchisees and resolve escalated matters as required or escalate appropriately with documentation

❊ Lead Operations support and measurement of operations campaign drivers vs minimum brand requirements

❊ Manage team to Identify Regional training needs and provide feedback to the Regional Training
Managers. Ensure support and compliance of Regional training and Ops workshops and courses

❊ Manage team to Drive Regional participation in locality marketing initiatives to support national campaigns

❊ Consult with a view to identify and grow key multiple operators within the Region in accordance with the
Group’s expansion criteria

❊ Ensure execution of KPI’s by working proactively when delivering and updating on key KPI’s in regards to
Franchise Agreements, Leases, Franchise Intelligence system integrity, overall service to the Franchisee network within their respective brand

❊ Conduct regular trade visits with the team of Franchise Managers, ensuring a minimum of one visit per restaurant, per quarter across the entire region

❊ Co-coordinate Regional Franchisee meetings hosted in the regions and take accountability for meetings

❊ Provide structured monthly reports to the immediate Head of Department which are comprehensive and on time

❊ Assist and provide input into the annual business plan and budget for the region

❊ Manage, develop and lead a team of Franchise Managers via the Group’s Integrated Performance
Management tools and principles such as I-Perform and JOFE

❊ Lead cross functional workshops & coordinate team discussions.

❊ Request and release PO's, leave, & travel as required thru proper administrative guidelines

❊ Assess campaign evaluations and action follow up visits & action plans to monitor progress and ensure effective consequence management in place. Manage or escalate risk appropriately.

❊ Where applicable, ensure Barista assessments are implemented according to agreed calendar, add appropriate value and drive a consistent quality coffee experience including product, procedure and consumer journey requirements.

❊ Ensure that all information required for PD9 files is accurate and submitted by the appropriate parties in accordance with company and legislative requirements on time.

❊ Interpret all information and distribute to relevant parties in preparation for Brand Reviews

❊ Manage execution of approved brand & activity plans on the ground by each functional discipline in accordance with agreed timelines.

❊ Sign off on Monthly route plans for direct reports in advance of the next calendar month

❊ Sign off and Submit accurate Discounted Cashflow reports

❊ Submit own and sign off staff expense claims in accordance with company policy and procedure

❊ Authorize, sign off, submit, monitor and report on royalty break proposals in accordance with company

1

**MAIN OUTPUTS AND RESPONSIBILITIES FOR THIS POSITION ** policy and procedure.

❊ Provide comments for, check accuracy of and sign off individual brand monthly financial packs.

❊ Attend individual brand financial and debtors reviews, agree and execute all resultant action plans

❊ Sign off individual brand vouchers for customer complaints / sponsorships in accordance with company policy and procedure

❊ Manage own, direct and monitor team fleet card usage in accordance with company policy and procedure.

❊ Analyze restaurant customer service reports and complaints, initiate, implement and track remedial action plans

❊ Ensure the appropriate planning and efficient execution of all new restaurant openings / COH /
Relocations

❊ Manage disciplinary processes & records with HR department

❊ Manage and appraise individual team members performance in accordance with company policy and procedure

**JOB EVALUATION CRITERIA**

**EDUCATION AND EXPERIENCE**

**FORMAL EDUCATION** ❊ Qualification in hospitality management and / or business management.

❊ At least 5 years franchising management experience (preferably within

Branded Food Services)

**KNOWLEDGE AND SKILLS-**

❊ Solution-minded thinker who collaborates to drive strategy and speed. Can clearly state goals, outline strategic plans and provide the resources to deliver results

❊ Must have an excellent ability to prioritize in order to yield optimal performance in a timely manner

❊ Excellent Written, verbal, communication skills

❊ Can demonstrate excellent analytical skills by extracting meaningful insight from information, intelligence, or data about the business

❊ Track record of exercising agility by demonstrating they can respond to changes in the work

  • Franchise Area Manager

    3 months ago

    Johannesburg, South Africa Ultra Liquors Full time

    Role Overview - Be the main point of contact of the franchisee and drive a successful and mutually beneficial ULTRA-franchisee relationship. - Drive growth in the region by coordinating franchisees, establishing goals, and advising on franchisee development. - Responsible in driving compliance, implementing national strategies to drive behaviour and...

  • Franchise Operations Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa Talent 101 Full time

    At Talent 101, we are seeking a highly skilled Franchise Operations Specialist to join our dynamic team. This is an exciting opportunity to assist in the management and development of franchise stores, fostering strong relationships and ensuring brand standards and operational excellence are upheld. As a key member of our team, you will play a crucial role...

  • Franchise Manager

    1 week ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    Our client within the Automotive industry is seeking a Franchise Manager to join their team in JHB North. This will be a permanent opportunity. The Franchise Manager will play a crucial role in managing franchise operations, maintaining strong relationships with franchisees, and ensuring seamless communication between the corporate office and our franchise...

  • Franchise Operations Executive

    1 week ago

    Johannesburg, Gauteng, South Africa Fempower Personnel Full time

    About This OpportunityFempower Personnel is seeking a skilled Franchise Manager to oversee the successful operation of our franchise network. This is a permanent opportunity within our Automotive division, based in JHB North.Key Responsibilities:Coordinate new store openings, ensuring seamless integration into our franchise network.Support franchisees in...

  • Franchise Manager

    1 week ago

    Johannesburg, South Africa Fempower Full time

    Our client within the Automotive industry is seeking a Franchise Manager to join their team in JHB North. This will be a permanent opportunity. The Franchise Manager will play a crucial role in managing franchise operations, maintaining strong relationships with franchisees, and ensuring seamless communication between the corporate office and our franchise...

  • Franchise Manager

    1 week ago

    Johannesburg, South Africa Fempower Personnel Full time

    Our client within the Automotive industry is seeking a Franchise Manager to join their team in JHB North. This will be a permanent opportunity. The Franchise Manager will play a crucial role in managing franchise operations, maintaining strong relationships with franchisees, and ensuring seamless communication between the corporate office and our franchise...

  • Franchise Manager

    1 week ago

    Johannesburg, South Africa Fempower Full time

    Our client within the Automotive industry is seeking a Franchise Manager to join their team in JHB North. This will be a permanent opportunity. The Franchise Manager will play a crucial role in managing franchise operations, maintaining strong relationships with franchisees, and ensuring seamless communication between the corporate office and our franchise...

  • Franchise Manager

    5 months ago

    Johannesburg, South Africa HR Outsource Full time

    Franchise Manager Fast paced environment. Must have own reliable vehicle and must be prepared to travel long distances. Must have QSR experience in a similar role. Required to oversee Franchised stores. Monitor progress of stores. Audit and evaluate stores and provide feedback. Ensure proper standards are maintained. Conduct regular environmental...

  • Junior Franchise Trainee

    3 weeks ago

    Johannesburg, South Africa Talent 101 Full time

    Junior Franchise Trainee Location: Cape Town, Port Elizabeth, Pretoria Johannesburg & Louis Trichardt Overview: Join our team as a Junior Franchise Trainee, assisting in the management and development of franchise stores. This role is ideal for someone passionate about fostering strong franchise relationships and ensuring that brand standards and...

  • Analyst, Franchise Operations

    5 months ago

    Johannesburg, South Africa Coca-Cola Full time

    **Potion Overview**: This position requires Advanced Project Management, Strong influencing & Communication Skills, Collaborative attitude - ability to plan & prioritize effectively, analytical & numerical skills, attention to detail & results orientation, interpreting data. Innovative thinking, creativity, consistency, flexibility and responsiveness, as...

  • Junior Franchise Trainee

    3 weeks ago

    Johannesburg, South Africa Talent 101 Full time

    Junior Franchise TraineeLocation: Cape Town, Port Elizabeth, Pretoria Johannesburg & Louis TrichardtOverview:Join our team as a Junior Franchise Trainee, assisting in the management and development of franchise stores. This role is ideal for someone passionate about fostering strong franchise relationships and ensuring that brand standards and operational...

  • Franchise Development Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa The Recruitment Council Full time

    Key Responsibilities:Growth EnablementDevelop and support new franchises and financial advisers.Drive business development within franchises and identify revenue growth opportunities.Initiate and manage projects related to new business opportunities and offer financial planning guidance.Manage software implementation, standardize processes, and optimize...

  • Retail and Franchise Sales Internship Program

    4 weeks ago

    Johannesburg, South Africa Talent 101 Full time

    Are you a recent graduate eager to grow in retail and franchise management? Join the Retail and Franchise Sales Internship Program and gain valuable, hands-on experience in one of South Africa's leading food service brands! - Position: Retail and Franchise Sales Internship Program (5 Positions Available) - Locations: Cape Town, Port Elizabeth, Limpopo,...

  • Retail and Franchise Sales Internship Program

    4 weeks ago

    Johannesburg, South Africa Talent 101 Full time

    Are you a recent graduate eager to grow in retail and franchise management? Join the Retail and Franchise Sales Internship Program and gain valuable, hands-on experience in one of South Africa's leading food service brands! - Position: Retail and Franchise Sales Internship Program (5 Positions Available) - Locations: Cape Town, Port Elizabeth, Limpopo,...

  • Analyst, Franchise Operations

    5 months ago

    Johannesburg, South Africa Coca-Cola Full time

    **Potion Overview**: This position requires Advanced Project Management, Strong influencing & Communication Skills, Collaborative attitude - ability to plan & prioritize effectively, analytical & numerical skills, attention to detail & results orientation, interpreting data. Innovative thinking, creativity, consistency, flexibility and responsiveness, as...

  • Retail and Franchise Sales Internship Program

    4 weeks ago

    Johannesburg, South Africa Talent 101 Full time

    Are you a recent graduate eager to grow in retail and franchise management? Join the Retail and Franchise Sales Internship Program and gain valuable, hands-on experience in one of South Africa's leading food service brands!•Position: Retail and Franchise Sales Internship Program (5 Positions Available)•Locations: Cape Town, Port Elizabeth, Limpopo,...

  • Retail and Franchise Sales Development Program

    4 weeks ago

    Johannesburg, Gauteng, South Africa Talent 101 Full time

    About the RoleTalent 101 is seeking highly motivated individuals to join our Retail and Franchise Sales Internship Program. As an intern, you'll work closely with our top-performing Area Managers, learning the ins and outs of franchise and retail management, customer service, and financial performance in the food industry.Key Responsibilities Support Area...

  • Front Desk Administrator

    2 days ago

    Johannesburg, Gauteng, South Africa WAXIT Franchise Holdings PTY LTD Full time

    We are seeking a highly skilled and professional Front Desk Administrator to join our team at WAXIT Franchise Holdings PTY LTD. As a key member of our front-line staff, you will be the first point of contact for our guests, providing a warm and welcoming experience.Estimated Salary: AU$45,000 - AU$55,000 per annum based on industry standards and...

  • Field Support Agent

    5 months ago

    Johannesburg, South Africa The Daily Coffee Cafe Franchise Full time

    **The Daily Coffee Group has an opening for a corporate chef trainer and operations assistant. This person needs to be the link between Head Office and the stores to ensure brand standards are met, guidelines are implemented and maintained.** **Responsibilities** - Conduct store visits to ensure brand standards are met. - Ensure all stores under your...

  • Franchise Development Manager | Johannesburg

    4 months ago

    Johannesburg, South Africa The Recruitment Council Full time

    As our client's franchise network expands, our client is seeking Franchise Development Managers to enhance and grow their franchise presence. This role will involve developing sustainable relationships with stakeholders and ensuring consistent growth through compliance evaluation and operational optimization.Key Responsibilities:Growth Enablement:Establish...