IT Support Specialist

6 months ago


Pietermaritzburg, South Africa Office Beacon South Africa Full time

**Job Title: IT Support Specialist**

We are seeking a skilled and motivated IT Support Specialist to join our dynamic IT team. This is an exciting opportunity to contribute to the success of our organization by providing excellent technical support and maintaining the integrity of our IT infrastructure.

**Responsibilities**:
Provide first-line technical support to end-users, troubleshooting hardware, software, and network issues.

Install, configure, and maintain computer systems, servers, and network devices.

Respond promptly to help desk tickets and user-reported issues, ensuring timely resolution.

Collaborate with the IT team to implement and maintain security measures across the organization.

Monitor system performance and conduct regular maintenance activities to ensure optimal functionality.

Assist in the development and enforcement of IT policies and procedures.

Work with other IT professionals to plan and execute IT projects from inception to completion.

Maintain accurate documentation of IT systems, configurations, and procedures.

**Qualifications**:
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).

Proven experience in technical support and system administration roles.

Strong knowledge of Windows and/or Linux operating systems.

Experience with networking protocols, configuration, and troubleshooting.

Familiarity with cybersecurity best practices and measures.

Excellent problem-solving and communication skills.

Ability to work independently and collaboratively in a team environment.

Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

**Experience**:

- IT support: 5 years (required)



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