Admin Manager

1 week ago


Cape Town, South Africa MMWentzel Full time

We are looking for key individuals who are passionate about delivering exceptional levels of service and high-quality performance. Our Company is seeking an Admin Manager to join their team in Cape town. They offer stability, growth, attractive salary and a great working environment.

Your eye for detail, high levels of energy and superior communication skills make you an indispensable link between our clients and our team. You know how to manage risk, while driving optimal productivity

**Responsibilities**:

- Promote a high level of focus on customer care with relevance to all customer complaints and queries.
- Maintains accurate and complete client information on the system
- Ensure that such queries and complaints are dealt with efficiently, accurately, and promptly.
- Lead, motivate and support a admin team within a time sensitive and demanding environment.
- Develop plans for direct reports and problem solving.
- Recruit, select, train, assign, schedule, coach, counsel, and discipline employees in your team.
- Communicate job expectations, planning, monitoring, appraising, and reviewing job contributions with your team.
- Compiling of reports and making sure all information on the reports are accurate. Help promote the company culture that encourages top performance and high morale.
- Contribute operations information and recommendations to strategic plans and implement productivity, quality and customer service standards within your team
- Do Audits of all accounts, making sure all information is correct and on the accounts and showing growth.
- Collect and analyze customer service team performance data and trends, offering insights to the business

**What you’ll need**:

- Min 3 years' experience as a Team Manager
- Excellent communication, negotiation, analytical and problem solving skills
- Excellent written and verbal communication and relational skills
- Good people skills
- Capacity to deliver under pressure
- Customer support experience

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)


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