Sea Logistics Customer Care Team Leader Healthcare

4 weeks ago


Cape Town, South Africa Kuehne+Nagel Full time

We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team.
- ** Your Role **:Sea Logistics Customer Care Team leader supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external customers. He/she can manage Customer Care teams (expert, specialist). They are account owner of house accounts (personally own an account portfolio)
- ** Your Responsibilities**:

- Customer Care and Satisfaction: to pro-actively advise and consult to ensure customer satisfaction
- Shipment Management: Qualification and entry of customer orders into the operational execution process
- Complaint Management
- Quotation Management: Qualification of customer inquiries, provide Kuehne Nagel quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
- Customer onboarding: Inclusion and transfer of customer requirements into the Kuehne Nagel systems; Accompanying (initial) customer order
- Customer Data Management: Maintenance and integration of customer data in the Kuehne Nagel systems
- Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support)

**Your Skills and Experiences**:

- Matric Certificate is essential as well as relevant Freight Forwarding certificates or diplomas
- Have min 5 years’ experience in Sea Logistics, Reefer experience. Exposure to HealthCare shipments an advantage
- Committed, Customer Orientated, Accountable, Available after hours, Structured, Result Driven,
Think for himself - autonomy, Accounting instructions, resilient, able to work under pressure, proactive, self - initiative,
- Able to make sound decisions. Persuasive speaking, empathy, adaptability, ability to use positive language, clear communication, self-control, taking responsibility, patience, effective listening, attentiveness, time management, willingness to improve and thick skin are the top customer service attributes a representative needs.
- Analytical & Organizing skills
- Communication & Conflict resolution skills
- Decision making & Problem solving skills
- Team and Time Management

**About Kuehne+Nagel***

With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

Carmel Sapud



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