Sea Logistics Customer Care Specialist

1 week ago


Cape Town, Western Cape, South Africa Kuehne+Nagel Full time

Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel.

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Your Role :Operational Key Account Specialist plays a critical role in the development and maintenance of key customer relationships by providing operational visibility of all activity on the customer account. This includes advance problem solving if required, continuous dashboard updates and preparation of relevant information for customer feedback, and pro-actively supporting the operational teams in fulfilling the customer promise.

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Your Responsibilities:

  • Be the customer advocate within Kuehne Nagel
  • Support the continuous review of standard operating procedures to ensure they reflect the customer requirements
  • Oversee the customer business profile including processes, billing and rates for clients
  • Oversee and review relevant customer specific reports
  • Support Sea Freight operations teams in all industries
  • Continuously optimize the operational process for existing business in close operation with KAM's
  • Physical customer visits to understand process and provide efficiency concept
  • Support training to all operational staff related to the business requirements of the account(s).

Your Skills and Experiences:

  • Bachelor's degree/equivalent in a field related to logistics and supply chain
  • At least 5 years of experience in Logistics
  • In depth knowledge of Sea Logistics operations
  • Collaborative mindset sense of urgency and proactive communication
  • Excellent Customer Service Skills
  • Fluency in the English language
  • Ability to work independently as well as part of a team
  • Advanced computer skills with an emphasis on Microsoft Office suite
  • Own reliable transport
  • Ability to travel locally for business purposes

About Kuehne+Nagel


With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.


CONTACT
Paulina Kazmierczak

  • Next steps to joining our teamStep 1
  • Step 2
Speak with your Kuehne+Nagel recruiting specialist
Step 3
Meet our hiring team
Step 4
Decide if you will accept the offer

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