Payments Operations Expert
4 weeks ago
We are looking for a skilled and experienced Payments Operations Expert to join our team at Planet10. As a key member of our Payments, Card, and VAS team, you will play a crucial role in ensuring the smooth execution of payment streams, including Card, EFT, RTC, High Value Payments, Closed Loop Ecosystems, and Value Added Services.
Your primary responsibility will be to provide second-line support to customer queries related to payments, cards, and products. This includes bank account reconciliations, investigation and resolution of unreconciled items, processing internal and external payments, and resolving payment remediations on behalf of customers or the bank.
In addition to your technical skills, you will need to possess excellent communication and problem-solving abilities, with a focus on delivering high-quality results in a fast-paced environment. We are seeking an individual who is a self-starter, able to work well in a team, and has a passion for continuous learning and improvement.
Key Responsibilities:- Provide second-line support to customer queries related to payments, cards, and products.
- Bank account reconciliations and investigation of unreconciled items.
- Process internal and external payments and resolve payment remediations.
- Collaborate with cross-functional teams to identify process improvements and implement changes.
- Develop and maintain comprehensive knowledge of payment systems, technologies, and industry regulations.
- Tertiary education in finance, business, science, or engineering (NQF7 or above).
- Minimum 5 years' experience in payments-related roles, with a strong understanding of payment systems and technology.
- Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
- Detailed knowledge of payment schemes, regulations, and industry standards.
Ranging from R800,000 to R1,200,000 per annum, depending on qualifications and experience.
About Us:Planet10 is a leading provider of innovative payment solutions, dedicated to empowering businesses to thrive in the digital age. Our team is passionate about delivering exceptional results and exceeding client expectations.
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