Vitality Travel Business Lead

2 weeks ago

Sandton, South Africa Discovery Ltd. Full time

**Business Unit**:Vitality RSA**Function**:Business Consultants / Business Development (FAIS**Date**:10-Feb-2023- Vitality RSA
- **Vitality Travel Business Lead**

**About Discovery**
- Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating to not only achieve financial success, but to ignite positive and meaningful change within our society.**About Vitality RSA**
- Vitality is at the heart of Discovery’s shared value model and aims to reward members for positive behaviour change. Vitality is a global thought leader in wellness and encourages members to live healthier lives. Vitality operates in a fast-paced and agile environment and has remained at the forefront of wellness thought leadership by delivering cutting edge innovation through bi-annual product launches. Within the team of 500+ creative minds, projects span across all areas, including marketing, finance, data, people, MIS and actuarial, operations, systems, strategic programs and wellness - providing opportunities for a holistic experience. Vitality partners with leading partners to provide members with a superior rewards experience, providing a dazzling service to our members. In all they do, Vitality people pride themselves in living the Discovery values and championing its core
purpose of making people healthier and enhancing and protecting their lives whilst being the everyday ambassadors.**Key Purpose**
- The Vitality Travel Lead will be responsible for supporting the Head of Vitality Travel through
collaborating, managing the delivery of high-quality Vitality Travel projects which span over multiple business areas and business partners internally (e.g., Bank, Marketing, R&D, Insure, etc.) as well externally (e.g., ACSA, SAA, tech partners, airline partners, etc.). The individual will ensure that the project objectives and business requirements are timeously met, to bring excellence to every part of the business, including the Vitality Travel booking platform, The Lounge partnership, The Fast Track partnership, etc.**Areas of responsibility may include but not limited to**
- Build, maintain and grow relationships with internal stakeholders and external partners to ensure effective servicing and growth of designated networks within the portfolio.
- Liaise with all internal business areas to maintain optimal process flows and efficiency.
- Effective root cause analysis and resolution.
- Manage and resolve service failures related to Vitality Travel with urgency and attention to detail.
- Handle the administrative functions required
- Identify quality issues and take corrective steps by actioning quality trends
- Responsible for doing call assessments and resolving escalated queries
- Relationship building with internal & external clients to achieve objectives
- Assist with end to end project management for aspects pertaining to Vitality Travel.
- Support the assigned Project Manager(s) to ensure efficient and effective project delivery

**Personal Attributes and Skills**
- Effective Communication
- Plans and aligns
- Customer focus
- Drives results
- Working knowledge of Microsoft Office
- Collaborates

**Education and Experience**
- 3 - 5 Year’s experience as business/operational lead
- 2 years’ experience in the Travel or adjacent industry
- 1-2 years relationship management experience within Discovery
- EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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