Product Specialist

2 weeks ago


Sandton, South Africa Discovery Ltd. Full time

**Business Unit**:Discovery Central Services**Function**:Product Management (Technical)**Date**:17 Apr 2024**About Discovery**
- Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.**About Vitality Global**
- Vitality Global, a subsidiary of Discovery Limited is responsible for the expansion of the Vitality Shared-Value Insurance business model beyond South Africa and the UK, serving to fully leverage the assets and intellectual property of Discovery beyond its primary markets. The business forms equity or contractual partnerships with leading global insurers to integrate Vitality and shared value with partner’s insurance and financial services products in the markets where they operate. Vitality Global also operates a business providing wellness solutions to employer groups in the United States. Vitality Health International, a business unit within Vitality Global coordinates and focuses on resource allocation to Discovery’s emerging, global health insurance initiatives. Vitality Global is also responsible for Discovery’s 25 percent equity investment in Ping An Health, the largest comprehensive medical insurer in China. Taken together, Vitality’s businesses jointly reach more than 30 million lives across 40 markets; delivered through partnerships with leading insurers in every continent around the world.**Key Purpose**
- As an Insurance Market Product Specialist you will play a critical role, as the bridge between the Insurance Markets and Vitality Global from a product perspective.
You will collaborate with cross-functional teams and key internal and external stakeholders to ensure the success of the Vitality Product in Insurance Markets.
You are skilled at communicating with precision. You are an analytical thinker, highly organised and driven by the desire to create exceptional customer experiences that both inspire and improve lives.
- **Areas of responsibility**
- Understand each market’s strategic objectives to ensure that the Vitality Global Product supports and aligns with these strategic objectives.
- Build strong relationships with your Insurance Market counterparts and always prioritise responsiveness to our clients.
- Run regular product forums with the markets to track product performance and discuss and suggest product enhancements.
- Prepare and share relevant Vitality experience from other markets to enable insurance market clients to have access to global Vitality product best practice.
- Liaise with markets to ensure buy-in regarding VG products and projects to enable adoption, engagement and take-up where they are launched.
- Feed market needs and requirements back to the Vitality Global central product and R+D functions to ensure that market needs are built into the Vitality Global product roadmap.
- Develop product specifications, and to craft solutions based on high-level specifications through collaboration with insurance market counterparts. Post product specification approval to work closely with implementation teams to tease out business rules and ensure alignment with product objectives.
- Support the product development lifecycle and implementation phase for market launch and annual product enhancements to ensure product success, engagement and take-up.
- To work alongside Actuaries, Clinical Specialists, Partner Market Managers, Partners and Systems teams to implement solutions and to be the single point of contact for any product related questions per market.
- Maintain awareness of trends and innovations in the wellness space and to act as an expert to guide Vitality markets

**Personal Attributes and Skills**
- Excellent relationship building skills, with ability to establish trust and credibility
- Excellent written, visual, and verbal communication skills, including ability to communicate technical topics to a non-technical audience and business needs to a technical audience
- Comfortable working at all levels of the organisation
- Ability to straddle the big picture and the finer details of product definition
- Ability to articulate complex problems succinctly
- Strong time-management and organisational skills with ability to objectively prioritise
- Highly self-motivated and results driven
- Ability to deliver on multiple projects simultaneously and thrive in a fast-paced, results-driven, highly matrixed environment
- Willingness to contribute outside of job role description in order to provide world class support to our clients.

**Education and Experience**
- 5+ years business analysis, consulting or prod


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