IT Client Service Consultant

4 days ago


Johannesburg, South Africa Featherway Recruiting Full time

PURPOSE OF THE ROLE

To provide client services & support to the Innervation client base in a multi-channel contact
centre environment. To assist clients in confirming transactions, logging pin pad
replacements and logging queries and issues on Synergy to escalate to the relevant
department. To provide first call resolution by transferring calls to relevant departments,
taking messages and escalating to department managers in urgent cases. To make
courtesy calls to get client satisfaction feedback.
MAIN DUTIES
Inbound:

- Answer inbound calls within SLA.
- Log calls in Synergy and escalate to the relevant department.
- First line resolution i.e. assists with immediate resolution.
- Log and follow up on pin pad replacement calls to banks.
- Assist merchants with transaction queries and escalate complex issues to Recon.

Outbound:

- Make follow up calls to merchants and banks on outstanding queries and provide

relevant feedback as logged on Synergy.
- Make courtesy calls to determine client satisfaction and log feedback on Synergy. If

issues are raised during these calls, log the queries on Synergy and escalate to the
relevant departments.

description, add the client name and contact person, amend the severity, category
and call status, then confirm with client and get line manager approval to log to the
relevant department.
- Answer and action calls according to the Innervation quality assessment procedure

and/or comments.
- Complete allocated weekly and daily reports for clients.
- Assist other departments in making outbound calls to clients e.g. to get approval for

testing issues and to ensure client satisfaction on resolution, or to get serial numbers
for Procurement, etc.
- Call customers to confirm details and to get missing information.
- Adhere to call-logging process.
- Adhere to escalation process.

telephonically and provide feedback for every interaction.
- Update journals when required.

Key skills and experience:

- Matric
- 1 - 2 years’ client services and multi-channel call centre experience
- Excellent communication skills (Verbal & written)
- Administration
- Telephone
- Listening
- Decision making
- Basic MS office

**Salary**: From R15,000.00 per month

COVID-19 considerations:
yes

**Education**:

- High School (matric) (required)

**Experience**:

- client services and multi-channel call centre: 3 years (required)
- IT support: 3 years (required)



  • Johannesburg, South Africa FirstRand Full time

    Job Description Hello Future Client Service Consultant Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up...


  • Johannesburg, South Africa Aon Corporation Full time

    Posting Description: **Client Services Consultant**: Are you ready for the next step in your personal lines insurance career? Passionate about client service? Read on!! Aon South Africa is recruiting a Client Service Consultant in our High Volume Client Service Centre based on a hybrid basis from our Head Office in Sandton. The role of the client service...


  • Johannesburg, South Africa Aon Corporation Full time

    Posting Description: **Client Services Consultant**: Are you ready for the next step in your insurance experience? Do you have personal lines and commercial experience? Passionate about client service? Read on!! Aon South Africa is recruiting a Client Service Consultant in our High Volume Client Service Centre based on a hybrid basis from our Head Office in...


  • Johannesburg, South Africa Sanlam Full time

    Client Service Consultant Date: 2 Dec 2024 Location: Johannesburg, Gauteng, ZA Company: Sanlam Group About the Company Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging...


  • Johannesburg, South Africa Sanlam Full time

    Client Services Consultant Date: 12 Dec 2024 Location: Johannesburg, Gauteng, ZA Company: Sanlam Group Who are we? Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial...


  • Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Client Service Consultant Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions - Manage existing clients and grow portfolio through making contact and...


  • Johannesburg, South Africa FirstRand Full time

    Job Description Hello Future Client Service Consultant Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in Wealth and Investments, you will be surrounded by unique talents, diverse minds, and an adaptable...


  • Johannesburg, South Africa FirstRand Full time

    Job Description Hello Future Client Service Consultant Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in Wealth and Investments, you will be surrounded by unique talents, diverse minds, and an adaptable...


  • Johannesburg, South Africa Sanlam Full time

    About the Company- Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.- Our success is rooted in our passion for our clients and everything we do is...


  • Johannesburg, South Africa Sanlam Full time

    **Who are we?** Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is...


  • Johannesburg, South Africa Sanlam Full time

    About the Company Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is...


  • Johannesburg, South Africa Santam Full time

    Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...


  • Johannesburg, South Africa Energy at Work Projects Full time

    **_Homeowners Client Services Consultant x4_** We are seeking friendly, highly skilled client services consultants for one of our biggest clients. In this role, your duties include fostering positive client relations, managing inquiries, and promptly directing customer complaints to relevant departments. **To be successful in client services, you should...

  • Client Consultant

    4 months ago


    Johannesburg, South Africa RENACIDO EMPORIA Full time

    **Job Title**: Client Consultant **Location**: Johannesburg, South Africa **Remote Working**: Remote working not available We are seeking a highly motivated Client Consultant to join our team. As a Client Consultant, you will be responsible for managing and developing relationships with our clients, understanding their business needs, and providing them...


  • Johannesburg, South Africa Sanlam Full time

    Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is...

  • IT Support Consultant

    8 months ago


    Johannesburg, South Africa Sabenza IT Full time

    IT Support Consultant IT Support - IT Johannesburg - Gauteng - South Africa "Wanted: IT Support Consultant for a pharmaceutical company - where troubleshooting computer glitches is our daily pill, and tech support is our prescription for success!" Requirements & Skills: - Proven working experience in IT support services or relevant experience - Excellent...


  • Johannesburg, South Africa Sanlam Full time

    About the Company- Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.- Our success is rooted in our passion for our clients and everything we do is...


  • Johannesburg, South Africa Motivity (PTY) Ltd Full time

    **BRIEF OVERVIEW OF THE ROLE** **Query and service request management** - Regular and frequent updates to clients as per standard operating procedures (SOP) - Adhere to escalation management processes and procedures Quality Standards - Monitor and control the daily processing of administrative documentation as per processes, policies and systems defined...


  • Johannesburg, South Africa Aon Corporation Full time

    Posting Description: **Private Client Service Broker** Experienced in dealing with high-net-worth client? Looking to work for a Top Employer? Read on! Aon South Africa is hiring a Private Client Service Broker; this is a hybrid role with the flexibility to work both virtually and from our Sandton office. The role of a private broker is to manage, oversee,...


  • Johannesburg, South Africa FirstRand Full time

    Job Description Hello Future Client Service Consultant (Forex Complaints) Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB Commercial Forex, you will be surrounded by unique talents, diverse minds, and an...