Export Part Sales Administrator

3 weeks ago


Gauteng, South Africa Astec Industries South Africa AME Full time

**Position Purpose / Objective**

The Export Part Sales Administrator plays a vital role in the receiving and placing / expediting of Client orders for t he full range of Astec products

**Duties and Responsibilities**
- Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution.
- Develop positive relationships with Customers and provide professional customer service and support to these customers.
- Ensure all enquiries and sales orders from customers / Dealers are received and processed within agreed timescales and logging these correctly onto the relevant electronic systems.
- Responsible for maintaining Region customer data and matters dealing with the customer relationship on CRM for current and new clients.
- Undertakes competitor analysis, monitor market trends, and recommend actions to be taken.
- Analyze customers spend versus number of machines in operation for each customer. o Determine which customer spend are to third party suppliers. o Determine reasons for 3rd party spend. o Develop and implement strategy to increase customer spend.
- Establish reasons for lost quotations. o Capture lost quote reasons on ERP system. o Actively contribute & follow up on open quotes to increase conversion rates.
- Arranging for dispatch of orders along with correct documentation in liaison with Stores & Logistics.
- Preparing Sales and Backorder reports.
- Analyzing GPs in order to obtain an understanding of OFI initiatives that can be implemented to achieve the required Price Group margin targets.
- Raising OFIs in response to customer concerns and ensuring that the matter is followed through.
- Providing input in exports contracts in terms of incoterms, payment approach and other relevant clauses.
- Understanding customer needs and identifying sales opportunities.
- Upselling and qualifying new leads.
- Closing sales and achieving sales targets.
- Ensuring compliance to QMS standards.

**Minimum Requirements**
- Grade 12 certification
- Export Parts Administrator with at least 3 years' experience in an

Export environment.
- Comprehensive knowledge of Astec equipment, related wear parts and exporting exposure would be ideal.
- Customer / Dealer Centricity
- Knowledge of INCOTERMS / Exports sales environment & relevant documentation
- Gregarious individual with a passion for customer service.
- Intermediate Microsoft Office & CRM.
- Microsoft Dynamics AX would be advantageous.
- Very organized, methodical with a high level of attention to detail
- A team player who is proactive and crucially has a can-do attitude with a drive to succeed
- Ability to work under own initiative and organize own workload as well as working as part of a team.
- A sound working knowledge of mechanical drawings pertaining to part numbers and bills of material.
- Sound Telephone skills /manner.
- Basic understanding of products that will supplement customer orders (on-selling).
- Fluency in both English and Afrikaans.
- A thorough understanding of the process of order entry, invoicing, stock control and goods deliveries
- Ability to learn rapidly to work within the sales and stock control modules of Microsoft AX.

Application Deadline: 2023/05/08


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