Call Center Supervisor

**Essential Duties and Responsibilities** Monitors associates real-time productivity to achieve production and revenue goals. Coaches and develops associates to improve quality, performance and productivity. Develops and implements goals and action plans as needed. Motivates and rewards associates using company and client incentive programs to drive...

Advanced Call Center Technologies (ACT,) is looking for an energetic, motivated, and experienced, ONSITE Call Center Operations Manager to join our rapidly growing team. We offer: - Opportunities to advance within - Tremendous bonus opportunities - Fantastic Supervisors and a Positive environment - Affordable benefits for you, your spouse, and/or children...

Advanced Call Center Technologies is seeking a Workforce Management Supervisor to join our team. We offer a fast track to advancement. Do you love helping others, are you looking for more than just a job, how about a long term career? Position Summary Workforce Management Supervisor has the primary responsibility of managing RTA and WFM employees. The...

Currently we are searching for a Call Center supervisor for Johannesburg, South Africa. **Responsibilities of this Post**: Develop objectives for the call center’s day-to-day activities. Evaluate performance with key metrics (accuracy, call-waiting time etc.). Monitor and improve ordering, telephone handling and other procedures. Conduct effective...

Advanced Call Center Technologies is seeking Workforce Production Scheduler to join our team. We offer a fast track to advancement. Do you love helping others, are you looking for more than just a job, how about a long term career? Position Summary Workforce Production Scheduler has the primary responsibility of managing forecast and schedules for assigned...

Currently we are searching for a Call center supervisor for Johannesburg, South Africa. **Responsibilities of this Post**: Hire, train, coach and lead call centre team as they provide services to our customers. Supporting call centre agents through difficult calls, defusing angry customers and assisting the team members where important decisions needs to be...

Currently we are searching for a Call center supervisor for Johannesburg, South Africa. **Responsibilities of this Post**: Meet and exceed sales targets and KPI's. Build and develop new potential business. Build and develop existing client base. Answering agent questions regarding best practices or difficult calls. Gather market related information,...

Brand New Site in Johannesburg. Advanced Call Center Technologies is seeking Bilingual (French/French Canadian) Customer Service Representatives to join our team. ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career. We succeed together! In this role you will be the voice...

We offer: - Opportunities to advance within - Flexible schedules - Tremendous bonus opportunities - Fantastic Supervisors and a Positive environment **Position Summary** Under the general direction of the Sr. VP, Operations, the Operations Manager leads and directs a team supervisors and of production associates performing customer support, product sales...

Call center agents /Customer service Agents are needed for Entry Jobs. should be well-spoken, Service driven and able to work under pressure. Qualification Matric / Equivalent - Receiving incoming telephone calls from customers and/or delivers scripted or non-scripted messages to customers via telephone during designated hours at all levels with...

outbound call center Managers with Insurance experience wanted!! I-talk Financial Services based in Randburg is looking to fill the above mentioned posts. **_Qualifying criteria: _** - Coordinate Sales floor - Manage Team leader and their Teams - Compile reports daily - Liaise with QA managers to ensure quality standards are met - Set up calibration when...

WhatsApp to apply. 0687161231 We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. Responsibility - Answering or making calls to clients to learn...

Currently we are searching for a Call Center Agent for Johannesburg, South Africa. **Responsibilities of this Post**: Provide product and service information to customers. Address and resolve customer complaints. Identify and escalate serious complaints to supervisors and management. Research, identify, and resolve customer complaints using business tools...

**Job description** **Essential Duties and Responsibilities** Monitors associates real-time productivity to achieve production and revenue goals. Coaches and develops associates to improve quality, performance and productivity. Develops and implements goals and action plans as needed. Motivates and rewards associates using company and client incentive...

We offer: - Opportunities to advance within - Flexible schedules - Tremendous bonus opportunities - Fantastic Supervisors and a Positive environment - Affordable benefits for you, your spouse, and/or children - Paid time off and paid holidays - And so much more! - Join a team where your work matters. We treat each interaction as an opportunity to strengthen...

We are searching for polite, professional call center representatives to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services Main duties will be as follows - Building lasting relationships with clients and other call...

**Position Summary** Under the general direction of the Director of Training & Quality, facilitates company and client training programs for current and new employees. **Nature and Scope** Position reports to the Manager, Training & Quality. Incumbent has routine contact with new hire employees, existing production employees, support staff, managers, and...

Minimum requirements: - Diploma, bachelor’s degree in business administration, Communication, or a related field (preferred but not required). - Proven experience as a Call Centre Supervisor, Team Leader, or similar role. - Strong knowledge of customer service principles and call centre operations. - Familiarity with call centre technology and CRM...

Currently we are searching for a Call Center Agent for Johannesburg, South Africa. **Responsibilities of this Post**: Answer courteously inbound calls. Manage filing, mailing, correspondence and other management tasks. Respond to customer inquiries. Generate customer interest in the services or products offered by the company. Manage and update customer...

We are looking for a Call Center Representatives /Consultants to handle calls from customers and provide support to them in any way possible, You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality.Responsibilities.. - Handle many inbound and outbound calls to customers and clients. - Identify...