QA Analyst- Bpo

CallForce is an award- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a Quality Assurance Analyst (QA), who will responsible for assessing the quality of the performance of our Local Sales Campaigns. The QA will monitor outbound calls to assess...

Exciting Opportunity for an All Star to join the UK client Leaders in aiding the development of the department. We are looking for our next Quality Analyst. **What will you be doing?** - Ensure compliance with company quality standards on all contact channels while monitoring key performance metrics to improve call quality. - Analyse contact data to...

CallForce is an award- winning BPO service provider of innovative customised contact centre solutions from South African to the global market.We are currently seeking a highly motivated and experienced Quality Assurance Team Leader to join our dynamic team. As a QA Team Leader, you will play a pivotal role in maintaining the highest standards of quality and...

We're looking for a QA Analyst to join our Technical Team. As the QA Analyst your role will involve reducing the number of bugs that go to field.Test bugs, tasks logged on TFS and ensure they have been fixed and programmed correctly according to the scope of the functionalityYou should apply for this role if you have a passion for IT systems and previously...

We're looking for a QA Analyst to join our Technical Team. As the QA Analyst your role will involve reducing the number of bugs that go to field.Test bugs, tasks logged on TFS and ensure they have been fixed and programmed correctly according to the scope of the functionality You should apply for this role if you have a passion for...

**IT PMO Analyst (BPO/Finance)** Our client is a leading and innovative company at the forefront of transformation, data science, and change management solutions. With a clear vision to empower businesses, they have garnered a stellar reputation for making organizations more efficient, effective, and customer-centric, while driving substantial revenue...

As a Quality Analyst for an international Business Process Outsourcing (BPO) company, you would be responsible for ensuring the quality of call center operations and monitoring performance against objectives. The role typically requires a minimum of two years of experience in a similar role in a BPO or call center environment. Key responsibilities may...

**Data Privacy Analyst (BPO/Finance) Our client is a leading and innovative company at the forefront of transformation, data science, and change management solutions. With a clear vision to empower businesses, they have garnered a stellar reputation for making organizations more efficient, effective, and customer-centric, while driving substantial revenue...

The QA will be responsible for monitoring the interactions and observations between the virtual sitter and patient. The sitters' responsibilities include verbally redirecting the patient from engaging in at-risk behaviors and summoning the nursing staff if the patient requires assistance. The QA will ensure that the above interactions remain professional and...

Open Box Software is an internationally focused consulting company that specialises in business and software consulting services. We have a young team of highly talented individuals who are driven to make an impact and have fun. We are looking for a QA Analyst to join our team on a permanent basis. The right person will be wanting to work within an...

**QA Analyst - Sporting Group** **Location: Remote, South Africa, Cape Town, Johannesburg** **Job Requirement: Full time / remote** Do you have a passion to be the go to person for all things performance? As a member of our Technology team, you will be a key contributor within our product development organisation to ensure our solutions meet high...

We are looking for a seasoned BPO sales Team Leader who can hit the ground running and lead by example. Key responsibilities: - Customer and stakeholder focused - Ensure team QA and CSAT delivery is exceptional - Understand the business and deliver results - Adapt to and respond to change - Prioritization and good time management - Leading and managing a...

**Technology Risk & Compliance Analyst (BPO/Finance)** Our client is a leading and innovative company at the forefront of transformation, data science, and change management solutions. With a clear vision to empower businesses, they have garnered a stellar reputation for making organizations more efficient, effective, and customer-centric, while driving...

Quality Analyst/ Project Coordinatoramplify5 has an exciting opportunity for another international brand to join our team.We are looking for dedicated, detail orientated, bubbly, tenacious and driven QA / Project Coordinator to service one of the UK's leading independent social research and insight agencies, specializing in qualitative and quantitative...

**Job Title**: Senior BPO (Business Process Outsourcing) Manager (Insurance/Medical) **Start Date**: Flexible **Location**: Cape Town **Job Type**: Full Time | On-site **Salary**: Base + Benefits **Requirements**: - Bachelor’s Degree or Certificate of Higher Education - At least 5 years of previous experience in BPO centres management - Customer...

**PURPOSE OF THE JOB**: The main purpose of this position is to oversee all function and controls for existing and new BPO business implemented. **MAIN RESPONSIBILITIES**: Key Responsibilities: - Communication with customers, contribute to customer relationship development by building, maintaining constructive relationships with existing and new BPO...

QA Analyst - Sporting GroupLocation: Remote, South Africa, Cape Town, JohannesburgJob Requirement: Full time / remoteDo you have a passion to be the go to person for all things performance? As a member of our Technology team, you will be a key contributor within our product development organisation to ensure our solutions meet high standards of quality and...

**SOC Analyst (BPO/Finance) Our client is a leading and innovative company at the forefront of transformation, data science, and change management solutions. With a clear vision to empower businesses, they have garnered a stellar reputation for making organizations more efficient, effective, and customer-centric, while driving substantial revenue growth....

Job Title: Senior BPO (Business Process Outsourcing) Manager (Insurance/Medical)Start Date: FlexibleLocation: Cape TownJob Type: Full Time | On-siteSalary: Base + BenefitsRequirements: Bachelor's Degree or Certificate of Higher Education At least 5 years of previous experience in BPO centres management Customer Service oriented, Solution oriented Full...

iAbout Us: eKomi, The Feedback Company, is a leading provider of customer feedback and review management services. Our mission is to help businesses harness the power of authentic customer feedback to build trust and improve their products and services. We are looking for a meticulous and highly skilled QA Operator to join our dynamic team. **Key...