SOC Analyst

4 months ago


Cape Town, South Africa Black Pen Recruitment Full time

**SOC Analyst (BPO/Finance)
Our client is a leading and innovative company at the forefront of transformation, data science, and change management solutions. With a clear vision to empower businesses, they have garnered a stellar reputation for making organizations more efficient, effective, and customer-centric, while driving substantial revenue growth. Their commitment to excellence has made them a trusted partner for a diverse array of businesses seeking to thrive in todays fast-paced and ever-changing market landscape.

**Job Type**: Full-time | On-site

**Requirements**:

- Bachelors degree in Computer Science, and/or 1-2 years of experience working within a SOC.
- Previous experience as a member of a security team, preferably in a 24/7 environment.
- Foundational knowledge of SOC and ITSM toolsets, including SIEM (Security Information and Event Management), EDR (Endpoint Detection and Response), and ticketing solutions.
- Familiarity with broader IT capabilities such as IP networks, servers, LAN/WAN.
- Understanding of Active Directory, Windows Servers, Linux Servers, Firewalls, and O365.
- Knowledge of incident categorization, prioritization, and escalation principles.
- Possess an inquisitive mindset, combined with a high attention to detail and accuracy.
- Ability to work effectively in a high-tempo environment.
- Strong team player with the ability to collaborate and support colleagues.
- Excellent verbal and written communication skills.
- Willingness to continuously learn and improve skill sets.
- Fluent in written and verbal English

**Responsibilities**:

- Providing first-line triage, classification and rapid response for all security alerts across the Group,
- Investigate alerts, including speaking to site staff across the Group,
- Suggest opportunities for simplifying and automating processes within the SecOps environment,
- Work with the SOC Engineering team to reduce false-positive alerts through tuning,
- Respond to incidents with calm efficiency, conducting in-depth investigation and escalating to L2 analysts as required,
- Feedback and update SecOps Playbooks, continually refining content through-life,
- Preparing and presenting incident analysis reports,
- Willingness and reliability to work within a shift pattern, including weekends, nights, and holidays is a must

If you are interested, please send


- **Black Pen Recruitment** is a global recruitment agency that targets European, African and American Markets with headquarters based in
**Malta (Europe) and Cape Town (South Africa).


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