QA Analyst

Join dynamic, fast growing and established team with your skills from University or experience as Junior QA. - Perform comprehensive software and user interface testing on software - Translate functional and business requirement specifications into testable quality assurance documents, test plans and test cases - Test CLIENT software for scalability,...

**Company Profile** **Job Purpose** The QA Analyst ensures that agents provide quality service in line with the organizational objectives. Optimized quality assurance increases agents' efficiency through behaviour modification, enhanced quality service to customers and improved closing rates through evaluation their performance, monitoring interactions and...

The Quality Assurance (QA) Manager is responsible for developing, managing, and implementing quality assurance strategies, policies, and processes to ensure consistent and exceptional service delivery. This role oversees the QA team, drives continuous improvement initiatives, and collaborates with operations to align quality standards with business...

Our client is looking for a QA Lab Analyst to join their team! **Responsibilities**: - HPLC analysis - Testing and inspection of all raw materials, packaging, bulk, and finished goods) according to the current quality control test method as per standard. - Samples, tests, and inspects various water samples for quality and reports outcomes thst are out of...

The Quality Assurance (QA) Manager is responsible for developing, managing, and implementing quality assurance strategies, policies, and processes to ensure consistent and exceptional service delivery. This role oversees the QA team, drives continuous improvement initiatives, and collaborates with operations to align quality standards with business...

Job OverviewWe are seeking a highly skilled Automation QA Team Lead to join our team at Flash Group. As a key member of our technology department, you will be responsible for leading the Quality Assurance Automation team and driving the development of test automation strategies.The ideal candidate will have extensive experience in software testing and...

The Quality Assurance (QA) Manager is responsible for developing, managing, and implementing quality assurance strategies, policies, and processes to ensure consistent and exceptional service delivery. This role oversees the QA team, drives continuous improvement initiatives, and collaborates with operations to align quality standards with business...

Exciting Opportunity for an All Star to join the UK client Leaders in aiding the development of the department. We are looking for our next Quality Analyst. **What will you be doing?** - Ensure compliance with company quality standards on all contact channels while monitoring key performance metrics to improve call quality. - Analyse contact data to...

Quality Assurance Analyst (Contract) to join one of our client project teams. As a QA Analyst, you will be part of the team (initial project 3 months) delivering a transformation project for one of our clients. You will be part of a small team that is tasked with developing an already existing platform built by the client. The primary purpose of the QA...

**WHAT IS YOUR ROLE**: As a QA Analyst, you will closely work with Client’s IT support technicians and system security analysts to catch any major problems that reduce the quality of Client’s products before the launch. You will be responsible for testing software programs, and replicating and reporting bugs so that developers can implement a fix for...

Our client is looking to appoint Quality Analysts with at least 2 years of experience. **Responsibilities**: - Developing Evaluation Programs - Keeping track of the key industry trends - Monitoring Customer Interactions - Calibration Sessions - Utilization of Technology - Training and Coaching - Compliance Monitoring - Driving Innovation and Optimizing...

Quality Assurance Analyst (Contract) to join one of our client project teams. As a QA Analyst, you will be part of the team (initial project 3 months) delivering a transformation project for one of our clients. You will be part of a small team that is tasked with developing an already existing platform built by the client. The primary purpose of the QA...

**This is for a Freelance/Part-time position ONLY.** **Working hours**:6 to 8hrs/week **Working days**:Flexible **Contract duration**:2 months **WHAT IS YOUR ROLE**: As a QA Analyst, you will closely work with Client’s IT support technicians and system security analysts to catch any major problems that reduce the quality of Client’s products before...

PBT Group has an opportunity for a Software / QA Tester in Cape Town. **Duties**: - Participate in functional and technical design sessions - Quality assurance of business and functional requirements specifications - Extract test requirements - Identify test scenarios - Design test cases - Design test cases making use of the following techniques: boundary...

RESPONSIBILITIES: - Develop comprehensive test cases, both manual and automated, in alignment with industry standards. - Offer insightful feedback on quality assurance practices, advocating for improvements as necessary. - Conduct in-depth problem-solving and root cause analysis when defects arise, ensuring swift and effective resolutions. - Track defects...

**About us** Our work environment includes: - Modern office setting - Work-from-home days - Growth opportunities QA Test Lead required in Cape Town - Hybrid. You will successfully lead a team of testers to meet the product goals. Your 7+ years’ experience in team leadership, the development of comprehensive test strategies, the execution of manual and...

Job Title: Performance Analyst - Customer Service">We are seeking a Performance Analyst - Customer Service to join our team, responsible for analysing customer call data to identify trends, common issues, and areas for improvement.Key ResponsibilitiesAnalyse customer call data to identify trends, common issues, and areas for improvement.Develop and maintain...

**A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...

Responsibilities include: - Call monitoring and providing actionable insights. - Through monitoring, a QA analyst gathers information to improve agent performance in the contact center. - Monitors the customer interactions, they use evaluation forms to capture insights from these interactions. - Evaluates outbound interaction quality. - Tracks issues in the...

Responsibilities include: Call monitoring and providing actionable insights. Through monitoring, a QA analyst gathers information to improve agent performance in the contact center. Monitors the customer interactions, they use evaluation forms to capture insights from these interactions. Evaluates outbound interaction quality. Tracks issues in the quality...