Snr Administrator: Operations
2 weeks ago
The purpose of the role is to oversee the daily management of the prepaid metering requirements through customer queries, vending platform operations as well as metering hardware management and revenue protection.
**Provide assistance and administrative support to the department.**
1. Ordering of prepaid meters
2. Customer queries
3. Preparing accommodation type reports
4. Expenditure reports
5. Manage Technicians
6. Arrange Site Inspection Roster
7. Follow-up with site inspector on investigations
8. Logging of cases on MDA
9. Generate Tokens on Prepaid platform for (Free Issues, Replacement Tokens and Repair Tokens)
10. New meter registration
11. Set tariff indexes
12. Update tariff on system
13. Attend to prepaid meter queries
14. Stock Inventory and Stock Take
15. Compile VMSLK COS Report
16. Prepaid Summary report
17. Prepaid Platform monthly maintenance
18. Arrange stock for technicians daily
19. Update meter numbers on MDA
20. Move replaced / faulty meters into Replaced Meter Storeroom
21. Consumption queries and reconciliations
22. Job Card allocation and review
23. Provide reports on installations, cost, progress and feedback of meters.
24. Compile Meter recharge per quantity Report
25. Emergency after hours assistance
26. Manage the after-hour phone
**Working conditions**:
Mostly Office Based. Limited Travelling will be required.
**Qualifications & Experience**:
1. Matric qualification required.
2. Administration course or related qualification preferred.
**Skills & Knowledge Required**:
1. Microsoft Programs:
a. MS Word - Intermediate
b. MS Excel - Intermediate
c. MS Power Point - Intermediate
d. MS Outlook - Intermediate
2. 2- 3 years’ administrative experience required.
3. Basic understanding of meter reticulation required
4. Basic knowledge of how metering works preferred
5. Understanding of how Council tariffs work preferred
**Personal **Attributes**:
1. **Problem solving **- find solutions when emotions are involved.
2. **Reality testing **- be objective; see things as they really are.
3. **Impulse control **- resist or delay impulse to act.
4. **Flexibility **- adapting emotions, thoughts and behaviors.
5. **Stress tolerance - **coping with stressful situation.
6. **Interpersonal relationships** - building mutually satisfying relationships.
7. **Social** **confidence** - be self-assured and at ease with people in all types of social situations.
8. **Multitasking** - dealing with several activities at a time, enjoy being given new tasks before they have finished another.
9. **Persistence** - sticking with tasks, not giving up, dislike leaving things unfinished.
10. **Rule** **following** - adhere to rules and strictly follow work regulations.
11. **Attention to detail** - focus on details, strive for perfection and be well organized.
12. **Planning** - enjoy making detailed plans and long-terms plans.
13. **Innovation** - creative and open-mindedness.
14. **Analytical** **thinking** - like solving complex problems, carefully analyze information and use logic to address issues and problems.
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