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Reservations & Gc&e Agent

1 month ago

Durban, South Africa Hilton Full time

A Reservations & GC&E Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

**What will I be doing?**

As a Reservation & GC&E Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation & GC&E Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

- Convert, quickly, inquiries into contracted business
- Respond, positively, to sales inquiries to develop future sales leads
- Identify sales leads, as appropriate
- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
- Provide prompt and efficient service while maintaining the hotels brand standards
- Receive groups & events and keep up to date the hotel event output
- Draw up contracts for groups & events
- Insert rooming list in the system, update payment instructions and enter important information relevant to the group
- Negotiate budgets with customers
- Develop events Work Orders in the system with all relevant information
- Conduct instructional groups with all relevant information to the group (number of able, category, price, form of payment, contact the company, special notes, etc. )
- Perform monthly report groups and update closing information groups
- Interact permanently with the Account Managers, Sales Coordinators, Reservations, Front Office, Department Parties, Food & Beverage, Kitchen
- Act directly with the guest or client during the stay of groups 7 events
- Participate in special activities such as secretaries of cocktails, welcome tour groups, etc.
- Ensure that all client requests are answered efficiently and with agility

**What are we looking for?**

A Reservations & GC&E Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

- A passion for delivering great customer service
- A highly professional telephone manner and excellent communication skills
- Outstanding administration and organizational skills
- Intermediate computer proficiency

**It would be advantageous in this position for you to demonstrate the following capabilities and distinctions**:

- Previous experience in a Reservations environment
- Tertiary qualifications, or other collegiate-level degree

**What will it be like to work for Hilton?**

As South Africa's first Hilton Garden Inn, this internationally acclaimed hotel is ideally located within the business hub of the bespoke, mixed-use Umhlanga Arch Development only 20 minutes from King Shaka International Airport. Attracting both local and international travelers that can enjoy sub-tropical weather, incredible Blue Flag beaches, heritage and history, infinite nature and activities.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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