Reservations

2 weeks ago


Durban, KwaZulu-Natal, South Africa Marriott International, Inc Full time

Job Number

Job Category Reservations

Location Protea Hotel Durban Umhlanga, Protea Mall Corner Lighthouse and Chartwell Drive, Durban, South Africa, South Africa VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

***Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.


Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak with others using clear and professional language; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._


Protea Hotels by Marriott is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda.

If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott team today In joining Protea Hotels, you join a portfolio of brands with Marriott International.


Be where you can do your best work,
begin your purpose,
belong to an amazing globalteam, and
become the best version of you.


  • Reservation Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Immploy Recruitment Full time

    Reservation ManagementGuest RelationsTeam LeadershipRevenue ManagementSystem ManagementReport and AnalysisCustomer feedback and Quality AssuranceMarketing and Sales SupportCompliance and SecurityBachelor's degree in Hospitality Management, Business Administration, or a related field.Minimum of 5 years of experience in reservation management within the...

  • Reservations Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa HotelJobs Full time

    A 5* hotel with over 100 rooms seeks to employ a Reservations Manager with the following essential experience and requirements:Minimum three years of 5* hotel with _ACCOMMODATION reservations/revenue management experience_: Must currently be holding a reservations/revenue management position in a similar sized hotel Must have strong admin, organisational and...

  • Reservation Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Yoda Labour hire Full time

    Reservation / Front Office Manager - Salary R15000 Plus per monthMinimum 5 years prior hotel Reservations Managerial experienceDiploma / Degree compulsory in Marketing / TourismMust have Opera Experience (Compulsory)Experience to Manage staff. Must be Fluent in English (Speak/Read/Write)Ability to provide and interpret a variety of instructions furnished in...

  • Reservations Agent

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Hotelstay PTY LTD Full time

    Reservations AgentJob descriptionReservations AgentWe are seeking a motivated, Detail oriented individual to join our company as aReservations Agent. You will be required to service customer accommodation request in a timeous and professional manner.The role operates during business hours Monday Saturday and is based in UmhlangaStrong communication and...


  • Durban, KwaZulu-Natal, South Africa HotelJobs Full time

    Matric and a Hospitality Qualification- Resrequest Experience would be a distinct advantage:3 to 5 years experience and a thorough knowledge of the tourism industry 2 to 3 years experience with hotel reservations software and or a reservations environment High level of attention to detail, great speaking manner on the phone The ability to positively...


  • Durban, KwaZulu-Natal, South Africa RJPersonnel Full time

    5years Reservations, Fares, Issuing and Reissuing Tickets Full understanding and ability to facilitate bookings via an Online Booking system and portal Ability to fulfil package bookings through tour operators and ability to self- package deals Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc Accurately complete...


  • Durban, KwaZulu-Natal, South Africa Luxe Hotels Group Full time

    Personal Assistant & Hotel Reservations CoordinatorAre you an enthusiastic, self-motivated individual with a passion for the hospitality industry? Are you a proactive multitasker who can provide exceptional administrative support while ensuring seamless hotel reservations and client bookings? If so, we have an exciting opportunity for youJob Description:As a...

  • Reservation Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Immploy Full time

    Reservation ManagementGuest RelationsTeam LeadershipRevenue Management System Management Report and AnalysisCustomer feedback and Quality Assurance Marketing and Sales SupportCompliance and Security

  • Clerk-reservations sa

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation Protea Hotel Karridene Beach, Old South Coast Road, Durban, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and...

  • Clerk-reservations sa

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation Protea Hotel Fire & Ice Durban Umhlanga Ridge, 14 Palm Boulevard, Durban, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation...


  • Durban, KwaZulu-Natal, South Africa Adele Wint & Associates Full time

    The Reservations Manager will be responsible for the strategic initiatives of the Reservations Department tied to business expansion, growth, and the necessary cultural evolution to support both. The function should be supportive, proactive, analytical and entrepreneurial; creating memorable moments for our guests and fostering an empowered environment for...


  • Durban North, KwaZulu-Natal, South Africa The Riverside Hotel Full time

    Reservations Agent Position(Reservations Department)A very exciting opportunity exists for a Reservations Agent to work in the Reservations Department at the Riverside Hotel.Overview:Salary: Market and experience- relatedPosition: PermanentWorking hours: Monday - Friday 8h00 to 16h30Saturday 8h00 to 14h00MINIMUM ESSENTIAL QUALIFICATIONS:Matric Minimum of 3...


  • Durban, KwaZulu-Natal, South Africa Findojobs South Africa Full time

    Vacancy DetailsEmployer:First Group Management (Pty) Ltd Large Hospitality, Travel and Tourism Headoffice is looking for a suitable candidate to fill the above positionPurpose of the PositionTo satisfy reservations requests through booking holidays for members.Key Performance AreasContact members on outbound Campaigns to secure ReservationsYou will be given...


  • Durban, KwaZulu-Natal, South Africa Hospitality Placements Full time

    OverviewRequired for 5* hotel Relevant qualification + at least 3 years' experience in Reservations Good leadership skills with a handson approach Commitment to exceptional guest service with a passion for the hospitality industry Very good command of written & spoken EnglishTo apply, send full CV + photo + referencesHOSPITALITY PLACEMENTS**Integrity....

  • Reservations Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa HotelJobs Full time

    Purpose of the position To Supervise a team of Property ReservationistsKey Performance Areas Ensuring that daily, monthly and annual targets are met. Monitor and Report on daily stats and performance Mentor and coach staff daily to ensure maximum efficiency and productivity Analysing reports and identifying problem areas which need immediate corrective...


  • Durban, KwaZulu-Natal, South Africa HotelJobs Full time

    Purpose of the Position To satisfy reservations requests through booking holidays for members.Key Performance Areas Contact members on outbound Campaigns to secure Reservations You will be given 50 hot leads a day, in which you are required to call and close as many of those sales as possible. If you exhaust your 50 leads, more leads will be given at your...

  • Reservation Clerk

    4 weeks ago


    Durban, KwaZulu-Natal, South Africa Marriott International Full time

    Job Number Job Category ReservationsLocation Protea Hotel Fire & Ice Durban Umhlanga Ridge, 14 Palm Boulevard, Durban, South Africa, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementNo Standard Job Description Available.Marriott International is an equal opportunity employer. We believe in hiring a diverse...

  • Reservation Clerk

    2 months ago


    Durban, KwaZulu-Natal, South Africa Marriott International Full time

    Job Number Job Category ReservationsLocation Protea Hotel Fire & Ice Durban Umhlanga Ridge, 14 Palm Boulevard, Durban, South Africa, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementNo Standard Job Description Available.Marriott International is an equal opportunity employer. We believe in hiring a diverse...

  • Reservations Manager

    2 weeks ago


    Durban, KwaZulu-Natal, South Africa ONOMO Hotels Full time

    We are looking for an experienced, vibrant Reservations Manager to join the Front Office team at our Hotel in Durban.This Position is for you IF:You have a Diploma / Degree in Hospitality or Tourism. You are meticulous, systematic, attentive, and well organized with excellent attention to detail with the ability to work under pressure. You have a passion for...


  • Durban, KwaZulu-Natal, South Africa First Group Management (Pty) Ltd Full time

    Large Hospitality, Travel and Tourism Headoffice is looking for a suitable candidate to fill the above position Purpose of the Position · To satisfy reservations requests through booking holidays for members. Key Performance Areas ·... Competencies Required Target driven · Accurate, organised and able to multitask · Excellent communication skills...