Reservations Agent Position

2 weeks ago


Durban North, KwaZulu-Natal, South Africa The Riverside Hotel Full time

Reservations Agent Position

(Reservations Department)
A very exciting opportunity exists for a Reservations Agent to work in the Reservations Department at the Riverside Hotel.

Overview:

Salary:
Market and experience

- related

Position:
Permanent

Working hours:
Monday - Friday 8h00 to 16h30

Saturday

  • 8h00 to 14h00

MINIMUM ESSENTIAL QUALIFICATIONS:
Matric Minimum of 3 years' Hospitality FOH experience in a similar position at a 4-Star luxury property/establishment

  • Proficient in MS Office, MS Word & MS Excel
  • Telesales experience within hospitality environment
  • Excellent command of the English Language (verbal & written)
  • High level of telephone etiquette & excellent allround communication skills
  • High degree of confidentiality and integrity
  • Ability to work in a demanding & challenging environment
  • Must be a well organised team player who is capable of working independently with initiative and must be meticulous in work performance
  • Contactable references
  • Solid work history and sober habits
  • Handle guest enquiries while establishing rapport with guests during booking process
  • Maintain effective customer relationships and actively resolve guest complaints, where possible; exercise judgement when escalating it to the Reservations Manager
  • Ensure accurate detailed capturing of reservations (providing accurate information, quoting, booking, etc.)
  • Maintain client database to ensure all guest information/details are complete
  • Assist with maintaining an efficient administration system within the department
  • Maximise sales, upselling of other revenue streams
  • Be required to perform all reasonable duties and tasks assigned to you over and above those listed in relation to your position

Job Type:
Permanent

Ability to commute/relocate:

  • Durban North, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
Application Deadline: 2023/03/13
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