Reservation Manager

2 weeks ago

Durban, KwaZulu-Natal, South Africa Yoda Labour hire Full time

Reservation / Front Office Manager - Salary R15000 Plus per month

Minimum 5 years prior hotel Reservations Managerial experience

Diploma / Degree compulsory in Marketing / Tourism

Must have
Opera Experience (Compulsory)
Experience to Manage staff. Must be Fluent in
English (Speak/Read/Write)
Ability to provide and interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Promote team spirit and encourage excellence in telephone sales and service performance among all reservations staff

Work with Reservation Agents to improve their sales techniques as well as ensure an ongoing coaching, training, and development of staff

Implement monitoring and scoring of agents to achieve luxury quality standards

Ensure the maintenance of accurate reservation records and at the same time ensure that employees are completing all assigned duties as well as following all established hotel / department policies

Maintain employee discipline, conduct employee reviews, conduct monthly departmental meetings and various briefings on policy changes, new promotions and new procedures

Responsible for loading and maintaining rates, packages and tracking codes in the Property Management system

Responsible for regular monitoring of room categories in the PMS system, to ensure revenue maximization and potential yield management opportunities

Effectively control high occupancy and oversold dates to ensure mínimal guest "walks" and to maintain hotel profitability

Maintain awareness of budgetary goals, occupancy and revenue forecasts and react in an immediate manner to changes in market conditions and/or any condition that would otherwise alter the current selling strategies, relative to transient business

Ability to create good working relations between reservations sales staff and all hotel departments

Knowledgeable and proficient in the area of sales and sales techniques

Requires good time management, organizational skills and the ability to work well under pressure and manage multiple priorities

Language Skills:
Excellent service skills including etiquette and ability to work with the public including diverse clientele

Excellent communications skills, organization skills and time management required. Knowledge of another language is highly desirable

Salary:
From R15 000,00 per month

Application Question(s):

  • Do you have Opera Experience

Ability to Commute:

  • Durban, KwaZulu-Natal (required)

  • Reservation Manager

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Immploy Recruitment Full time

    Reservation ManagementGuest RelationsTeam LeadershipRevenue ManagementSystem ManagementReport and AnalysisCustomer feedback and Quality AssuranceMarketing and Sales SupportCompliance and SecurityBachelor's degree in Hospitality Management, Business Administration, or a related field.Minimum of 5 years of experience in reservation management within the...

  • Reservations Manager

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa HotelJobs Full time

    A 5* hotel with over 100 rooms seeks to employ a Reservations Manager with the following essential experience and requirements:Minimum three years of 5* hotel with _ACCOMMODATION reservations/revenue management experience_: Must currently be holding a reservations/revenue management position in a similar sized hotel Must have strong admin, organisational and...

  • Reservation Manager

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Immploy Full time

    Reservation ManagementGuest RelationsTeam LeadershipRevenue Management System Management Report and AnalysisCustomer feedback and Quality Assurance Marketing and Sales SupportCompliance and Security

  • Reservations

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation Protea Hotel Durban Umhlanga, Protea Mall Corner Lighthouse and Chartwell Drive, Durban, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...

  • Hotel Reservation Manager

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Adele Wint & Associates Full time

    The Reservations Manager will be responsible for the strategic initiatives of the Reservations Department tied to business expansion, growth, and the necessary cultural evolution to support both. The function should be supportive, proactive, analytical and entrepreneurial; creating memorable moments for our guests and fostering an empowered environment for...

  • Reservations Manager

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa HotelJobs Full time

    Purpose of the position To Supervise a team of Property ReservationistsKey Performance Areas Ensuring that daily, monthly and annual targets are met. Monitor and Report on daily stats and performance Mentor and coach staff daily to ensure maximum efficiency and productivity Analysing reports and identifying problem areas which need immediate corrective...

  • Reservations Manager

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa ONOMO Hotels Full time

    We are looking for an experienced, vibrant Reservations Manager to join the Front Office team at our Hotel in Durban.This Position is for you IF:You have a Diploma / Degree in Hospitality or Tourism. You are meticulous, systematic, attentive, and well organized with excellent attention to detail with the ability to work under pressure. You have a passion for...

  • Hotel Reservations Coordinator

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Luxe Hotels Group Full time

    Personal Assistant & Hotel Reservations CoordinatorAre you an enthusiastic, self-motivated individual with a passion for the hospitality industry? Are you a proactive multitasker who can provide exceptional administrative support while ensuring seamless hotel reservations and client bookings? If so, we have an exciting opportunity for youJob Description:As a...

  • Reservations Manager, Durban

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Hospitality Placements Full time

    OverviewRequired for 5* hotel Relevant qualification + at least 3 years' experience in Reservations Good leadership skills with a handson approach Commitment to exceptional guest service with a passion for the hospitality industry Very good command of written & spoken EnglishTo apply, send full CV + photo + referencesHOSPITALITY PLACEMENTS**Integrity....

  • Clerk-reservations sa

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation Protea Hotel Karridene Beach, Old South Coast Road, Durban, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and...

  • Clerk-reservations sa

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation Protea Hotel Fire & Ice Durban Umhlanga Ridge, 14 Palm Boulevard, Durban, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation...

  • Reservations Agent Position

    2 weeks ago

    Durban North, KwaZulu-Natal, South Africa The Riverside Hotel Full time

    Reservations Agent Position(Reservations Department)A very exciting opportunity exists for a Reservations Agent to work in the Reservations Department at the Riverside Hotel.Overview:Salary: Market and experience- relatedPosition: PermanentWorking hours: Monday - Friday 8h00 to 16h30Saturday 8h00 to 14h00MINIMUM ESSENTIAL QUALIFICATIONS:Matric Minimum of 3...

  • Reservations Sales Consultant

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Findojobs South Africa Full time

    Vacancy DetailsEmployer:First Group Management (Pty) Ltd Large Hospitality, Travel and Tourism Headoffice is looking for a suitable candidate to fill the above positionPurpose of the PositionTo satisfy reservations requests through booking holidays for members.Key Performance AreasContact members on outbound Campaigns to secure ReservationsYou will be given...

  • Reservation Clerk

    4 weeks ago

    Durban, KwaZulu-Natal, South Africa Marriott International Full time

    Job Number Job Category ReservationsLocation Protea Hotel Fire & Ice Durban Umhlanga Ridge, 14 Palm Boulevard, Durban, South Africa, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementNo Standard Job Description Available.Marriott International is an equal opportunity employer. We believe in hiring a diverse...

  • Reservation Clerk

    2 months ago

    Durban, KwaZulu-Natal, South Africa Marriott International Full time

    Job Number Job Category ReservationsLocation Protea Hotel Fire & Ice Durban Umhlanga Ridge, 14 Palm Boulevard, Durban, South Africa, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementNo Standard Job Description Available.Marriott International is an equal opportunity employer. We believe in hiring a diverse...

  • Reservation Clerk

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Marriott International, Inc Full time

    Job Number Job Category ReservationsLocation Protea Hotel Fire & Ice Durban Umhlanga Ridge, 14 Palm Boulevard, Durban, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementNo Standard Job Description Available. Marriott International is an equal opportunity employer. We believe in hiring a diverse...

  • Clerk-reservations sa

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Marriott International, Inc Full time

    **N. Posizione** **Categoria la Posizione** Reservations**Sede** Protea Hotel Karridene Beach, Old South Coast Road, Durban, South Africa, South Africa VISUALIZZA SULLA MAPPA**Tipologia** Full-Time**Lavora da remoto?** N**Trasferimento?** N**Tipo posizione** Non-Management- Marriott International applica una politica di pari opportunità. Crediamo nel valore...

  • Clerk-reservations sa

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Marriott International, Inc Full time

    No do Cargo Categoria de emprego ReservationsLocal Protea Hotel Karridene Beach, Old South Coast Road, Durban, South Africa, South Africa VER NO MAPAHorário Full-TimeLocalização remota? NRemanejamento? NTipo de cargo Non-Management A Marriott International é uma empresa que oferece oportunidades iguais de trabalho. Temos como princípios a contratação...

  • Clerk-reservations sa

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Marriott International, Inc Full time

    Número de Empleo Categoría de Empleo ReservationsUbicación Protea Hotel Durban Umhlanga, Protea Mall Corner Lighthouse and Chartwell Drive, Durban, South Africa, South Africa VER EN MAPAHorario Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición Non-Management Marriott International es un empleador que ofrece igualdad de oportunidades....

  • Clerk-reservations sa

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Marriott International, Inc Full time

    **ジョブ番号** **求人カテゴリ** Reservations**場所** Protea Hotel Karridene Beach, Old South Coast Road, Durban, South Africa, South Africa 地図で表示**スケジュール** Full-Time**遠隔地ですか?** N**配置転換ですか?** N**職位の種類** Non-Management-...