Current jobs related to Central Reservations Sales Agent - Durban - Adzuna ZA B C2

  • Reservations Agent

    4 months ago

    Durban, South Africa Hilton Full time

    Reservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...

  • Reservations Agent

    4 months ago

    Durban, South Africa Hilton Full time

    A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...

  • Reservations Agent

    4 months ago

    Durban, South Africa Esteem Recruitment Full time

    Our Client currently seeks experienced reservations agent for there car rental company to be based at head office Durban **Responsibility** - Assisting clients with planning and making reservations. - Process payments and send reservation confirmation to the clients. - Providing excellent customer services and customer satisfaction. - Carry out any other...

  • Reservations & Gc&e Agent

    3 months ago

    Durban, South Africa Hilton Full time

    A Reservations & GC&E Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation & GC&E Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation &...

  • Reservation Manager

    4 months ago

    Durban, South Africa Yoda Labour hire Full time

    **Reservation / Front Office Manager - Salary R15000 Plus per month** **Minimum 5 years** prior hotel Reservations Managerial experience Diploma / Degree compulsory in Marketing / Tourism Must have **Opera Experience (Compulsory)** Experience to Manage staff. Must be Fluent in **English (Speak/Read/Write)** Ability to provide and interpret a variety of...

  • Sales Administrator

    3 months ago

    Durban, South Africa HotelJobs.co.za Full time

    **Hospitality and Outdoor - New Vacancy - Sales Administrator - Game Reserve Head Office - Durban** **Job description**: Centralised point for distributing all rates (STO, Corporate, Government, Negotiated, SADC Residents, Groups) and terms to suppliers, annually/on-request/ad hoc as applicable - Calculate annual rate increases, updating the STO rate...

  • Reservations

    4 months ago

    Durban, South Africa Marriott International, Inc Full time

    **Job Number** 24034122 **Job Category** Reservations **Location** Protea Hotel Durban Umhlanga, Protea Mall Corner Lighthouse and Chartwell Drive, Durban, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and...

  • Sales Consultant Durban Central

    4 weeks ago

    Durban, South Africa Smollan Full time

    We're on the lookout for a Sales Consultant in **Durban Central** **As a Sales Consultant, you will be responsible for**: - Administration - In-store Sales and Marketing - Customer Satisfaction and Service - 2-3 years’ experience in Retail Sales Environment, preferably within the Telecommunications Industry - Matric - Diploma/NQF level 5 - Sales acumen -...

  • Clerk-reservations sa

    4 months ago

    Durban, South Africa Marriott International, Inc Full time

    **Job Number** 24062560 **Job Category** Reservations **Location** Protea Hotel Karridene Beach, Old South Coast Road, Durban, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax,...

  • Clerk-reservations sa

    4 months ago

    Durban, South Africa Marriott International, Inc Full time

    **Job Number** 24099784 **Job Category** Reservations **Location** Protea Hotel Fire & Ice! Durban Umhlanga Ridge, 14 Palm Boulevard, Durban, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received...

  • Travel Sales Agent

    1 week ago

    Durban, KwaZulu-Natal, South Africa Intercon Recruitment Full time

    Travel Sales Agent OpportunityWe are seeking a dynamic and experienced Travel Sales Agent to join our team in Umhlanga Surroundings. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with customers, designing and selling customized travel itineraries, and providing expert advice on travel...

  • Travel Sales Agent

    3 days ago

    Durban, KwaZulu-Natal, South Africa Intercon Recruitment Full time

    Travel Sales Agent Job DescriptionWe are seeking a highly motivated and experienced Travel Sales Agent to join our team in Umhlanga Surroundings. As a Travel Sales Agent, you will be responsible for building and maintaining strong relationships with customers, designing and selling customized travel itineraries, and providing expert advice on travel...

  • Call Centre Agent

    6 days ago

    Durban, South Africa Embassy Group Holdings Full time

    **Experienced Call Centre Agents Required** We are looking for a minimum of 1 year of Sales experience in our fast paced and lucrative industry, with Avbob experience. Based centrally in Durban close to all transport routes. With a guaranteed basic salary, uncapped commission structure, cash incentives and supportive environment, your success is in your...

  • Call Centre Agent

    3 weeks ago

    Durban, South Africa Embassy Group Holdings Full time

    **Experienced Call Centre Agents Required** We are looking for a minimum of 1 year of Sales experience in our fast paced and lucrative life insurance industry. Based centrally in Morningside, Durban close to all transport routes. With a guaranteed basic salary, uncapped commission structure, cash incentives and supportive environment, your success is in...

  • Sales Consultant

    6 months ago

    Durban, South Africa One world travel group Full time

    A well established call centre situated in Durban central requires experienced sales agents who meet the following requirement* ability to meet targets* have a clear and friendly voice*telephone etiquette* good command of the English language and one other language* must have basic closing skills* good attitude, self motivated and hardworking* product...

  • Survey and Sales Agents

    4 months ago

    Durban, South Africa emeral sun Full time

    We are seeking vibrant, self driven and self motivated sales agents for a survey and sales for a UK based campaign. Must have minimum 6 months experience in sales and surveys. Basic for survey agents and commission based for sales agents. **Job Types**: Contract, Commission Contract length: 12 months **Salary**: From R3,000.00 per month Ability to...

  • Sales Agent

    1 month ago

    Durban, South Africa Innovative Acquisitions International Full time

    We are currently seeking a dedicated Sales Agent to join our team and become an instrumental part of our sales and customer service initiatives. As a Sales Agent, the role will entail fostering strong customer relationships, comprehending their needs, and recommending appropriate products or services. Additionally, the position will involve proactive...

  • Sales Consultant

    5 months ago

    Durban, South Africa One world travel group Full time

    A well established call centre situated in Durban central requires experienced sales agents who meet the following requirement * ability to meet targets * have a clear and friendly voice *telephone etiquette * good command of the English language and one other language * must have basic closing skills * good attitude, self motivated and hardworking * product...

  • Reservation Manager

    4 months ago

    Durban, South Africa Immploy Recruitment Full time

    Reservation Management Guest Relations Team Leadership Revenue Management System Management Report and Analysis Customer feedback and Quality Assurance Marketing and Sales Support Compliance and Security Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Minimum of 5 years of experience in reservation...

  • Sales Agent

    4 months ago

    Durban, South Africa Madison AI Full time

    Join MAI Health as a Sales Agent and become part of our transformative journey in redefining health supplementation. Our mission is clear: to bring genuine healing to mind and body. Powered by the cutting-edge AI technologies of our parent company, Madison AI, we specialize in crafting the purest and most effective supplements designed for holistic...

Central Reservations Sales Agent

3 months ago

Durban, South Africa Adzuna ZA B C2 Full time
Role Purpose:
Central Reservations Sales Agents (CRSAs) are responsible for the booking and converting calls into room sales, They will also assist with minor customer service questions for each hotel group. CRSAs are the booking engine for the hotels.

Requirements:
  • Must have a quiet work environment
  • Must be reliable
  • Upbeat and friendly demeanor
  • Being friendly, intuitive, and caring to all callers on all calls
  • Desktop / Laptop meeting minimum requirements
  • Stable high speed internet connection

Key Responsibility Areas
  • Answer inbound calls on behalf of Hotel Groups within stipulated SLAs
  • Convert at least minimum 80% of reservation queries into hotel stays
  • Provide guests with accurate information on query calls

Responsibilities:
  • Answer all calls received within stipulated SLA
  • Attempt to have first call resolution (Query resolved on first call from customer) on all calls received as per agreed upon targets
  • Achieve monthly reservation targets as agreed upon by management
  • Make all attempts within reason to retain/save bookings when guest request to cancel
  • Actively respond to inbound calls from our hotels and sort guests' query as needed, whether it be creating, modifying or canceling reservations
  • Become experts on our various hotels as well as keeping track of new information being presented about hotels
  • Actively engage in chat messages with the group chats and follow up with your supervisor regarding queries that are difficult to resolve or need approval from management
  • Answer guest inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions etc
  • Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls
  • Handles reservations in accordance with hotels policies as well as the companys privacy policies in order to protect guests information
  • Present excellent customer service in all forms of communication with all stakeholders

Skills:
  • Excellent communication
  • Excellent customer service skills
  • Empathy
  • Self motivated
  • Admin oriented
  • Self confident
  • Willingness to learn
  • Problem solving skills

Educational Requirements:
  • Matric
  • Relevant certification / diploma

Technical Requirements:
Minimum Internet Requirements:
  • Stable high-speed internet (wired Fibre connection, specifically if located in South Africa). Internet disconnections should not happen on a regular basis.
  • A minimum of 20MBps download and 20MBps upload speed and latency less than 250ms is required to our US servers. If you are located internationally, it is important to note that your contracted speeds may not be the speeds that reach the US. - To complete a speed test, you can go to
  • UPS or backup generator if you cannot guarantee 99% of the time (e.g. loadshedding in South Africa).
  • If collecting credit card information (for reservations) a camera is required for PCI compliance.
  • A second monitor is needed to make navigating your systems much easier. It does not need to be a new monitor and can be any brand.