Key Account Manager

2 months ago

Johannesburg, South Africa Hisense SA Full time

**Company Introduction**

In 1996, Hisense officially entered the South African market with product lines covering televisions, refrigerators, mobile phones, washing machines, air conditioners, and other products. Its sales channels covered over 5,100 stores within South Africa and radiated to more than 10 surrounding countries in Southern Africa, such as Namibia, Zambia, Mozambique, and Zimbabwe.

From 2012 to the present, Hisense's product sales in the South African market have been increasing year by year. As of 2019, Hisense's refrigerators had a sales volume share of 29% and ranked first in the South African market, with sales revenue also at 26% and ranking first. Hisense's televisions had a sales volume share of 26% and ranked first in the South African market, with sales revenue at 24% and ranking second.

**Key Account Manager - AC**

**Job Purpose**:
The Key Account Manager (KAM) will be responsible for managing and growing key accounts in the HVAC sector across the Sub-Saharan Africa region. The role involves building and maintaining strong relationships with key clients, driving sales growth, and ensuring seamless service delivery while aligning with company objectives and market demands within the region.

**Key Responsibilities**:
**Account Management**:

- Manage key accounts across Sub-Saharan Africa in the HVAC sector.
- Develop and maintain strong, long-term relationships with clients, distributors, and contractors.
- Serve as the main point of contact for key clients, addressing their business needs and ensuring customer satisfaction.
- Conduct regular business reviews with key accounts to align company solutions with client needs.

**Sales & Business Development**:

- Identify and pursue new business opportunities within existing accounts and new markets.
- Develop and implement sales strategies that align with the company’s growth objectives in the HVAC market.
- Achieve and exceed sales targets and KPIs for the region, focusing on HVAC products and solutions.
- Analyze and interpret market trends and customer data to identify growth opportunities.

**Regional Market Focus**:

- Maintain a deep understanding of the Sub-Saharan African HVAC market, including trends, regulations, and competitive landscape.
- Adapt global strategies to regional market needs, ensuring they align with local customer demands.
- Support channel partners and distributors in developing sales strategies and promotional activities that align with regional market goals.

**Collaboration & Coordination**:

- Work closely with product management, supply chain, marketing, and service teams to ensure successful execution of projects and delivery.
- Coordinate with the technical team to ensure the alignment of technical requirements and product specifications with client expectations.
- Provide internal teams with customer feedback on products, services, and overall market needs.

**Reporting & Forecasting**:

- Provide accurate sales forecasts and maintain comprehensive reports on account performance.
- Track sales pipelines, prepare reports for senior management, and provide actionable insights based on performance.
- Collaborate with finance teams to ensure proper pricing, contract negotiations, and profitability.

**Key Requirements**:
**Education**:

- Bachelor’s degree in Business, Engineering, Sales, or related field.
- Additional certifications in HVAC or related technical fields would be an advantage.

**Experience**:

- Minimum of 5 years of experience in key account management or business development within the HVAC sector.
- Proven experience managing accounts in South Africa or Sub-Saharan Africa, with a deep understanding of the regional market.
- Strong track record of meeting and exceeding sales targets in the HVAC industry.

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