Principal Sales

2 weeks ago

Johannesburg, South Africa Sabre Full time

Location: Johannesburg, Gauteng, ZA- Remote Options (if applicable):
**Req ID**: 59922

**Job Family**: Sales

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey

We're seeking an enthusiastic Principal Sales Account Manager to manage the commercial and operational relationships of accounts for Radixx Select accounts. The position requires a customer-centric thought process as well as advanced sales skills, with the ability to work closely with others at all levels both internally and externally in a highly professional and client service oriented manner. The Account Manager serves as the primary business contact between the clients and Sabre and its role is to support existing and new customers to ensure customer satisfaction and retention. You will interact with key client stakeholders and be able to strike a balance between client expectations and Sabre strategic objectives. The Account Manager owns all activities around the assigned accounts and is expected to be well versed in all commercial terms, maintenance and support needs, project delivery activities, timelines and project scope.

**ROLE AND RESPONSIBILITIES**

**What will you achieve?**
- Understand clients' business and market challenges
- Establish working relationships with key stakeholders, including C-Levels at client and within Sabre to either drive meaningful conversations, or facilitate such conversations.
- Establish regular business review sessions articulating the state of the account, strategic objectives, project progress and other key client performance metrics.
- Achieve Sales targets and customer satisfaction goals
- Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner
- Provide account management, service and consulting to existing, new and conversion clients, includes selling products/services/solutions to benefit the customer and increase productivity
- Liaise with Client Support to identify, track and escalate customer problems, and/or training initiatives
- Establish positive relationships and results in order to solidify renewal opportunities
- Clearly articulate client's goals, objectives and expectations to affected stakeholders based on contractual commitments
- Ensure signed agreements (contracts, amendments, work orders) are shared with key stakeholders to ensure timely billing, or for reporting activities
- Maintain appropriate levels of involvement with client issues requiring resolution, including invoices, accounts receivables, and service incidents
- Monitor and improve customer satisfaction

**Job Requirements**:

- 3-5 years of Airline account management experience
- Bachelor’s degree
- Proven sales/account management experience within the travel technology space
- Strong time management, multi-tasking, and organizational skills
- Experience in a customer-oriented environment
- Proven account management skills preferred in order to create, maintain and enhance client relationships

**Nice To Have Skills**:

- Knowledge of Sabre & Radixx Airline products and services
- Experience in managing business relationships and driving growth with customers
- Experience in up-selling products to customers and reaching sales goals
- Strong interpersonal skills, internal and external, and ability to communicate at all levels.
- Strong analytical skills and problem solving ability
- High level of initiative and have the ability to work well in a team environment
- Fluency in English language skills. Additional foreign languages would be an advantage.
- Travel is required
- Willing to work on weekends and holidays as required
- Self motivated - the ability to work independently or in a team environment
- Excellent interpersonal skills

**Disclaimer**: The duties and responsibilities described above is not a comprehensive list and additional tasks may be assigned to the employee from time to time. The scope of the job may change as necessitated by business requirements.

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