French-speaking Applications Support Specialist

2 weeks ago


Epping, South Africa Studio 29 Full time

Integrity & Confidentiality:

- Uphold a high standard of ethics both personally and professionally.
- Communicate transparently, when necessary, while ensuring the confidentiality of sensitive information.
- Foster a respectful environment with colleagues.

Key Duties:

- Issue Management:

- Assume responsibility for assigned challenges from start to finish.
- Pinpoint the origins of user issues, troubleshoot them, and suggest suitable measures.
- Record all problems and steps taken in the company's helpdesk ticket system.
- Oversee tickets to ensure constant updates are recorded and stakeholders are informed.
- Communication & Problem Resolution:

- Resolve issues directly, via remote techniques, or guide staff on best practices promptly.
- Escalate complex issues to Super Users or developers as needed.
- Document problem solutions for future use.
- Routine Checks & Miscellaneous Tasks:

- Perform daily audits to ensure servers and databases are current.
- Safeguard confidentiality when handling, storing, or accessing information in the support process.
- Undertake additional tasks as delegated by the IT Operations Manager.

Additional Responsibilities:

- Acquaint oneself with the essential functions of commonly utilized software, hardware, and other tools.

Qualifications & Skills:

- Native fluency in French.
- Proficient in English.
- Foundational IT acumen.
- Ability to comprehensively learn a new software system.
- Prior experience in user support.
- Knowledge of accounting is a plus.



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