French-speaking Applications Support Specialist
2 weeks ago
Integrity & Confidentiality:
- Uphold a high standard of ethics both personally and professionally.
- Communicate transparently, when necessary, while ensuring the confidentiality of sensitive information.
- Foster a respectful environment with colleagues.
Key Duties:
- Issue Management:
- Assume responsibility for assigned challenges from start to finish.
- Pinpoint the origins of user issues, troubleshoot them, and suggest suitable measures.
- Record all problems and steps taken in the company's helpdesk ticket system.
- Oversee tickets to ensure constant updates are recorded and stakeholders are informed.
- Communication & Problem Resolution:
- Resolve issues directly, via remote techniques, or guide staff on best practices promptly.
- Escalate complex issues to Super Users or developers as needed.
- Document problem solutions for future use.
- Routine Checks & Miscellaneous Tasks:
- Perform daily audits to ensure servers and databases are current.
- Safeguard confidentiality when handling, storing, or accessing information in the support process.
- Undertake additional tasks as delegated by the IT Operations Manager.
Additional Responsibilities:
- Acquaint oneself with the essential functions of commonly utilized software, hardware, and other tools.
Qualifications & Skills:
- Native fluency in French.
- Proficient in English.
- Foundational IT acumen.
- Ability to comprehensively learn a new software system.
- Prior experience in user support.
- Knowledge of accounting is a plus.
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