Guest House Night Supervisor

3 months ago


Sea Point, South Africa Sweet Orange Full time

**Guesthouse Night Supervisor**

We are currently seeking a reliable and proactive individual to join our team as a Guesthouse Night Supervisor. In this role, you will be responsible for overseeing the property during evening hours, handling check-ins and check-outs, and providing on-call assistance to guests as needed. If you have a passion for hospitality, excellent communication skills, and the ability to ensure a smooth and enjoyable guest experience, we invite you to apply.

**Responsibilities**:

- Conduct check-ins and check-outs for guests during evening hours.
- Maintain a welcoming and professional demeanor when interacting with guests and in shared common areas.
- Perform basic oversight of the property, ensuring security and safety standards are met.
- Address any guest inquiries or issues promptly and effectively.
- Be on-call during the night shift to assist guests with emergencies or requests.
- Work weekends and evenings, including standby shifts on-site.
- Take initiative in managing guest needs and operational tasks during the night shift.
- Communicate effectively to ensure seamless guest experiences.
- Resolve guest problems calmly, keeping their needs and satisfaction in mind.

**Requirements**:

- Previous experience in a hospitality or customer service role is preferred.
- Excellent communication and interpersonal skills.
- Ability to handle stressful situations calmly and efficiently.
- Basic computer literacy for managing reservations and guest information.
- Good language skills for clear guest interaction.
- Ability to work under pressure and resolve issues with a guest-centric approach.
- Availability to work night shifts, including weekends, holidays, and standby shifts on-site.
- Initiative to manage tasks independently during the night shift.

**Benefits**:

- Competitive salary
- Opportunities for professional development
- A positive and collaborative work environment

**Job Type**: Full-time
**Pay**: R8 000,00 - R11 000,00 per month

Pay: R8 000,00 - R11 000,00 per month

Application Question(s):

- Are you located in Cape Town?

Application Deadline: 2024/10/21


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