Technical Support

4 weeks ago


Johannesburg, South Africa She Recruits Full time

Do you have a combined ability of sound technical knowledge and a passion to work with clients? Our Alternative Energy providing company is looking for a technical support agent to join the dynamic. The individual in this role will provide first line of product solutions/support for customer enquiries relating to Technical equipment. Qualifications

Grade 12 with higher grade Mathematics

Drivers licence & own reliable transport

Skills and Experience

Technical support experience - engines and/or electrical and/or alternative enery systems will be beneficial.

Must be fluent in both English and Afrikaans (essential) written and verbal

Excellent customer service experience

Excellent customer service skills

Strong organisational skills

Ability to use diagnostic software and communication programs

Ability to read and follow schematic diagrams, drawings, and instructions

Responsibilities and Duties

Trouble shooting

Logging calls and schedule service tickets

Draft technical quotes

Assist and process with warranty claims

Process proforma invoices for work completed or capturing of proforma information

Provide progress reporting on a daily basis


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