Technical Support Representative

2 weeks ago


Johannesburg, Gauteng, South Africa RELX Full time

About the Role

As a Technical Support Representative, you will provide technical end-user desktop computer support as needed. You will install, configure, and troubleshoot desktop systems, workstations, and network issues under supervision.

Responsibilities

Providing high quality telephonic technical support and problem resolution to customers each day Providing technical support in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues. Initiating the escalation process for unresolved customer problems. Utilizing skills from training, education, experience, or certifications to fulfill their daily responsibilities. Assisting with account related issues, including ID/password assistance, billing/invoice support, and other general account related services. Working in a team environment to maximize individual and team performance.

Requirements

Have a Bsc in Computer Sciences and experience in a technical field. Have software support experience (technical troubleshooting and usability support). Have similar job related experience. Have proven record of technical support including software, hardware, and enterprise systems Able to adapt and multi-task to support incoming calls, email, chat, etc. Able to quickly understand key terms and phrases to apply appropriate troubleshooting techniques. Able to work with difficult customers and diffuse frustrating situations. Able to work Eastern standard time zone.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer

Medical Aid Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover) Modern family benefits, including adoption and surrogacy Study Leave

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