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Technical Support Technician
2 weeks ago
Your Role
Responsibilities
Technical Support:
- Troubleshoot and resolve technical issues related to solar energy solutions, electrical equipment, and installations.
- Diagnose problems, identify root causes, and develop solutions or workarounds to restore functionality.
- Document and track all customer interactions and technical issues in the support ticketing system.
Customer Service:
- Guide customers through troubleshooting processes and provide clear instructions and explanations.
- Escalate complex technical issues to senior technical support staff or relevant departments, as required.
- Follow up with customers to ensure successful resolution of technical problems and customer satisfaction
Product Knowledge and Documentation:
- Maintain a deep understanding of the company's solar energy solutions, inverter equipment, and installation processes.
- Stay up to date with industry trends, new product releases, and advancements in solar technology.
Quality Assurance:
- Conduct quality checks on completed installations and repairs to ensure compliance with company standards and specifications.
- Perform testing and inspections to verify the functionality and performance of solar energy systems and electrical equipment.
Continuous Learning and Development:
- Participate in training programs, workshops, and seminars to enhance technical skills and knowledge, keep abreast of industry advancements, best practices, and emerging technologies in solar energy and electrical equipment.
Requirements:
- NQF Level 5 in IT / engineering or equivalent
- Proven experience as a Technical Support Technician or in a similar technical role.
- Proficient in troubleshooting techniques and diagnostic tools for identifying and resolving technical issues.
- Excellent problemsolving and analytical skills with the ability to think critically and adapt to changing situations.
- Strong attention to detail and accuracy in documenting technical issues and resolutions.
- Strong communication skills and interpersonal skills
- Proven ability to build and maintain Customer relationships.
- Strong organizational and time management skills.
- Ability to work independently and as part of a team.
- Valid driver's license and willingness to travel to various locations for onsite technical support
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