IT Application Support Supervisor
2 weeks ago
Full Time
- Johannesburg
- Posted 5 hours ago
Job Position: IT Application Support Supervisor
Ref: 4486
Location: Johannesburg (Randburg)
**Salary**: R35 000 to R48 000 per month commensurate with qualification and experience
Qualifications / Requirements:
- Matric or equivalent certification
- IT Diploma or IT related certification
- N+ (preferred)
- A + (preferred)
- ITIL V4 Foundation (required)
- Microsoft SQL training and certificate is a must
- 2 to 3 years of in-depth product knowledge (CRM, IEvolve, CDS, TMS,TEMS)
- Minimum 5 years’ experience in the Application Support Position
- Excellent CRM knowledge and in depth understanding of system process flows
- Basic financial system knowledge
- Basic web services knowledge
- Basic file transfer protocols knowledge
- Technical, desktop and network support experience required
- Willing to work extended hours
- Willing to travel
Key Performance Areas:
- Team supervision:
- Ensure overdue tickets are updated according to SOP
- Assist and support staff in support queries ensuring adherence to SLA’s
- Effective time management:
- Ensure ticket queue is managed by adding and removing staff at appropriate times
- Ensure timesheets are logged by staff
- Ensure leave is logged in line with rules and procedures
- Monitor and identify trends on low staff absenteeism that need to be curbed
- Communicate staff absenteeism to team
- Improve team standards:
- Ensure team adherence to SOP’s
- Ensure team SOP’s are always kept current
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