Client Service Leads

6 months ago

Durban, South Africa The Faculty Full time

**WHO WE ARE**:
The Faculty is a leading provider of online teaching services. We have a wealth of experience and expertise in the education and recruitment sectors. Our primary goal is to attract the best online English and foreign language teachers to teach on our platform. We are dedicated to providing our students with access to the highest quality education and our tutors with the support and resources they need to excel.

**WHO WE ARE LOOKING FOR**:
**LOCATION**:
Umhlanga Ridge, Durban.

**WHAT DO YOU NEED**:

- A bachelor's degree in any field is a requirement
- Experience in teaching, tutoring or facilitation would be beneficial
- Experience in an authoritative role would be beneficial

**WORKING HOURS**:

- Monday - Thursday 07:00-19:00
- Monday - Thursday 19:00-07:00
- Friday - Sunday 07:00-19:00
- Friday - Sunday 19:00-07:00

**WHAT WOULD YOU DO**:
You would be responsible for managing a team of teachers who, in turn, are responsible for providing exceptional service to the Company's clients in line with the Company's expectations. You would ensure that your team meets or exceeds performance targets, such as headcount, quality of service, productivity, efficiency, scheduling, reporting, and record keeping.

The primary duties of a team leader include but are not limited to:

- Managing client relationships: The team leader is responsible for maintaining a positive relationship with clients, keeping them satisfied with the service provided by the Company. They are a point of contact for clients and must address any concerns or questions they may have in line with the Company's standard operating procedures.
- Coordinating with other departments: The team leader must coordinate with other departments within the Company, such as recruitment, training, quality, and operations to ensure that the Company's clients' needs are met.
Providing ongoing training and support: The team leader must provide training and support to teachers on the use of products or services provided by the company. They must also provide technical support or troubleshoot any issues that arise.
- Managing budgets: The team leader is responsible for managing budgets and contracts related to client services. They must ensure that the company is providing services within the scope of the contract and that budgets are being managed efficiently.
- Analysing data and metrics: The team leader shall analyse data and metrics related to client satisfaction, quality, and feedback. They must use this information to make improvements to the service provided by the Company and to better understand the Company's Clients' needs.
- Leading a team: The team leader shall be responsible for leading a team of teachers, providing guidance and support as needed. They are also responsible for scheduling, quality, training, and evaluating team members.
- Observations: The team leader must observe lessons as required to ensure that they meet quality standards and comply with Company policies and procedures. They must provide feedback and coaching to teachers to improve their performance and maintain motivation and teacher support.
- Handling escalations: The team leader may be responsible for handling and escalating issues that cannot be resolved. They must ensure that these issues are resolved quickly and to the satisfaction of the Company.
- Providing support: The team leader must provide support and guidance to teachers, including answering questions, providing training, keeping them motivated, and resolving issues that arise. They must ensure that their team has the resources they need to perform their jobs effectively.

  • Manager: Client Services

    1 day ago

    Durban, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Service Advisor

    7 months ago

    Durban, South Africa Aon Corporation Full time

    Posting Description: **Client Services Advisor** Do you have an insurance qualification? Do you have excellent knowledge of policy wordings? Read on! Aon South Africa is hiring a Claims Service Advisor, this is a hybrid role with the flexibility to work both virtually and from our Durban Office. The role of the Client Service Advisor is to work closely...

  • Client Analytics Lead

    2 months ago

    Durban, South Africa MagicOrange Full time

    **MagicOrange** is a globally recognized leader in the IT Financial Management Software market, as acknowledged by Gartner. With customers and a strong presence on four continents, we are a Software as a Service (SaaS) provider in a high growth phase. Our mission is to empower individuals and organizations, making them more valuable through our innovative...

  • Client Services Consultant

    1 day ago

    Durban, South Africa Nedbank Full time

    **Location** - Durban (On-Site)- Job Family- SALES AND SERVICES- Career Stream- CALL CENTRE (Service)- FAIS Affected- FAIS Affected - Yes**Job Purpose** - To provide professional and efficient call services in order to optimise client experience for Nedbank Short Term and Long Term clients and ensure continued relationships are maintained.- Short Term...

  • Service Solutions Key Holder

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Service Solutions Full time

    Company OverviewService Solutions, a leading international FMCG retailer, is seeking an exceptional candidate to fill the role of 3rd key holder for our busy Pavilion Branch. Our company prides itself on delivering excellent customer service and providing a unique shopping experience for our clients.Salary The estimated salary for this position is $50,000 -...

  • Client Services Consultant

    2 months ago

    Durban, South Africa Nedbank Full time

    **Job Classification** **Requisition - 136622 -** Sabelo Phiri**Cluster**: - Nedbank Wealth Cluster - Nedbank Insurance Division - Contact Centre**Location** - Durban**Closing Date** - 11 November 2024**Please Note: Preference will be given to applicants from Underrepresented Groups** - Job Family- SALES AND SERVICES- Career Stream- CALL CENTRE (Service)-...

  • Client Service Representative

    7 months ago

    Durban, South Africa Mshindi Consulting Full time

    **Title**Client Service Representative **Department**Client Services **Job Type**Permanent **Salary**14500.00 - 14500.00 per annum **Duties and Responsibilities** - Logs and tracks all enquiries and complaints on the system (first line of support). - Handles all general and specific telephonic contact to the Shared Services. - Conducts preliminary...

  • Digital Client Service Director

    1 day ago

    Durban, South Africa Tryon Consultancy Full time

    Award winning agency Durban based Advertising Agency seeks a senior Digital Client Service Director to join their team. - Lead the charge in changing the digital narrative within the Agency - Innovate and integrate digital thinking into all that we do - Inspire, coach and guide the ‘digital’ teams for continuous improvement of individual and collective...

  • Client Liason Financial Services

    7 months ago

    Durban, South Africa Stratford academy Full time

    Key responsibilities - Calling on members exiting, entering, retiring and nearing retirement from retirement funds. - Providing the initial contact for benefit advice counselling. - Contacting members who responded to the system generated SMS interface within 24 hours of the member responding. - Referring leads to the sales representatives that are generated...

  • Client Services Representative

    3 days ago

    Durban, South Africa Mass Staffing Projects Full time

    Are you ready?, if you are an Client Services Representative this is a fantastic opportunity to be a part of a very successful clearing & forwarding company. **Requirements**: - Matric or equivalent of Senior certification - High level of Computer literacy - All modes - Air, Ocean & Road - Minimum of 5 years’ experience in Freight Forwarding & Clearing -...

  • Japanese Speaking Client Service Executive

    13 hours ago

    Durban, South Africa Initiate International Full time

    Are you fluent in **Japanese** and looking for an exciting new challenge? Keep reading! We’re looking for a **Japanese speaking Client Service Executive** to join a leading global technology company at their offices in **Durban, South Africa**. If you have some customer service experience and are looking for an exciting new challenge with one of the...

  • Client Service Representative

    4 weeks ago

    Durban, KwaZulu-Natal, South Africa Unique Personnel Ltd Full time

    Job Description:The ideal candidate will be responsible for handling incoming calls, providing information to clients, and resolving their issues. They will also be expected to upsell products and services, generate new sales opportunities, and maintain customer databases and records. Additionally, they will compile reports and provide feedback to...

  • Client Services Consultant Temp

    2 months ago

    Durban, South Africa Nedbank Full time

    **Job Classification** **Requisition - 136078 -** Monasha Dilsook**Cluster**: - Nedbank Wealth Cluster - Nedbank Insurance Division - Contact Centre**Location** - Durban**Closing Date** - 11 November 2024**Please Note: Preference will be given to applicants from Underrepresented Groups** - Job Family- SALES AND SERVICES- Career Stream- CALL CENTRE...

  • Client Services Consultant Vvaps

    4 months ago

    Durban, South Africa Nedbank Full time

    **Job Classification** **Requisition -** 135668 - Melissa Cloete**Cluster** - Nedbank Wealth Cluster, Nedbank Insurance Division**Job Family** - SALES AND SERVICES**Career Stream** - CALL CENTRE (Service)**Leadership Pipeline** - Manage Self: Technical**FAIS Affected** **Job Purpose** - To provide professional and efficient call services in order to...

  • Client Services Consultant Temp

    4 weeks ago

    Durban, South Africa Nedbank Full time

    Job title : Client Services Consultant Temp Job Location : KwaZulu-Natal, Durban Deadline : December 07, 2024 Quick Recommended Links Jobs by Location Job by industries Job Purpose To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created...

  • Client Service Manager

    1 month ago

    Durban, South Africa Metropolitan Life Full time

    **Introduction**Disclaimer** - As an applicant, please verify the legitimacy of this job advert on our company career page.**Role Purpose** - Manage teams responsible for the delivery of Client Service processes, ensure all relevant policies and procedures are followed and regulations are adhered to.**Requirements**: - Grade 12 or equivalent - Relevant...

  • Financial Services Manager for Private Wealth Clients

    4 weeks ago

    Durban, KwaZulu-Natal, South Africa FNB South Africa Full time

    Job Title: Financial Services Manager for Private Wealth ClientsDescriptionThe successful candidate will be responsible for managing a portfolio of Private Wealth Clients, providing analysis, research and sales and service fulfilment to identify opportunities for banking new clients and growing a portfolio of existing clients.Key ResponsibilitiesTo assist in...

  • Client Service Consultant

    4 weeks ago

    Durban, South Africa Momentum Metropolitan Holdings Limited Full time

    Job title : Client Service Consultant (Durban) Job Location : KwaZulu-Natal, Durban Deadline : December 18, 2024 Quick Recommended Links Jobs by Location Job by industries Requirements Matric or equivalent Business related qualification Product training Proficient in English and another official South African language (e.g. Afrikaans,...

  • Client Service Ambassador

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa The Legends Agency Full time

    The Legends Agency is a dynamic and fun place to work, committed to delivering exceptional customer experiences. Located in the picturesque Umhlanga area of Durban, we pride ourselves on our strong connection with the local business community.We are seeking a skilled Client Service Ambassador to join our team. This role is ideal for individuals who excel at...

  • Client Manager

    3 days ago

    Durban, South Africa NTT Ltd Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...