Client Service Manager

2 weeks ago

Durban, South Africa Metropolitan Life Full time

**Introduction**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.**Role Purpose**
- Manage teams responsible for the delivery of Client Service processes, ensure all relevant policies and procedures are followed and regulations are adhered to.**Requirements**:

- Grade 12 or equivalent
- Relevant business degree
- Relevant industry related qualifications
- Product, process, system and legislation training

**Duties & Responsibilities**
- INTERNAL PROCESS- Contribute to the development of a client service strategy that enables a positive client experience and business objectives.
- Contribute to the development of a client value proposition (CVP) and client service strategies to ensure operational considerations are incorporated.
- Manage the implementation of operating procedures and quality and service standards related to the applicable client service solution.
- Monitor and evaluate operational processes for quality and effectiveness and adjust as required.
- Contribute to the development of standard operating procedures in order to determine the optimal process to implement the various client service solutions.
- Manage a comprehensive client service function, ensuring timeous and accurate service delivery.
- Monitor operational results and backlogs and adjust according to service delivery requirements.
- Deliver meaningful and relevant reporting on client service functions and trends as required.
- Review performance in line with business objectives and realities to ensure optimal performance is maintained.
- Act as an escalation point to assist Client Service Team Leaders addressing client queries.
- Ensure team’s adherence to correct procedure when following up on queries.
- Identify and report process and system failures and enhancements to improve client experience.

CLIENT
- Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
- Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
- Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall client targets.
- Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

PEOPLE
- Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
- Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
- Select and recruit suitably qualified talent in line with Employment Equity principles and MMI values.
- Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
- Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
- Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted.
- Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
- Effectively manage performance within the team in order to ensure business objectives are achieved.
- Encourage innovation, change agility and collaboration within the team.

FINANCE
- Implement and compile budgets to minimise expenditure in alignment with tactical delivery plans.
- Control the budget for area, including the authorisation of expenditures and implementation of financial regulations.
- Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.
- Plan and implement a cycle of medium-term improvements to drive pricing of services and products.
- Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities.
- Implement and provide feedback on the effectiveness of financial policy, practice and procedures: preventing illegal, unethical or im

  • Manager: Client Services

    4 weeks ago

    Durban, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Service Leads

    3 weeks ago

    Durban, South Africa The Faculty Full time

    **WHO WE ARE**: The Faculty is a leading provider of online teaching services. We have a wealth of experience and expertise in the education and recruitment sectors. Our primary goal is to attract the best online English and foreign language teachers to teach on our platform. We are dedicated to providing our students with access to the highest quality...

  • Client Service Representative

    3 weeks ago

    Durban, South Africa African Recruitment Full time

    **1.** **Client Liaison** - Liaise with client continuously and in a proactive manner regarding shipment events. - Attempt to seek extended business from existing clients and referrals. - Present the company as and when required i.e. company functions, client meetings, etc - Send daily status reports to Clients with current information on all their...

  • Client Service Advisor

    2 weeks ago

    Durban, South Africa Aon Corporation Full time

    Posting Description: **Client Services Advisor** Do you have an insurance qualification? Do you have excellent knowledge of policy wordings? Read on! Aon South Africa is hiring a Claims Service Advisor, this is a hybrid role with the flexibility to work both virtually and from our Durban Office. The role of the Client Service Advisor is to work closely...

  • Client Service Representative

    4 weeks ago

    Durban, South Africa Mshindi Consulting Full time

    **Title**Client Service Representative **Department**Client Services **Job Type**Permanent **Salary**14500.00 - 14500.00 per annum **Duties and Responsibilities** - Logs and tracks all enquiries and complaints on the system (first line of support). - Handles all general and specific telephonic contact to the Shared Services. - Conducts preliminary...

  • Client Relationship Manager, Financial Services

    1 day ago

    Durban, KwaZulu-Natal, South Africa Standard Bank of South Africa Limited Full time

    **Job Summary:**As a Client Relationship Manager, Financial Services at Standard Bank of South Africa Limited, you will be responsible for developing and maintaining relationships with medium and high-touch clients in the financial services sector.Key Accountabilities:Establish and build strong relationships with senior-level clients to understand their...

  • Client Service Representative

    2 weeks ago

    Durban, South Africa Metrofile Recruitment Full time

    **Job Advert Summary**: - To collect from and deliver to clients as instructed by Work Orders loaded in accordance with the company’s Code of Conduct and Dress Code. **Minimum Requirements**: - Bachelor’ Degree or equivalent qualifications - 4 years driving experience (8-ton vehicle) in a logistics, warehousing or distribution environment - Valid Code...

  • Client Services Consultant

    3 weeks ago

    Durban, South Africa Nedbank Full time

    Requisition- Client Service Consultant: 124347**Location** - Durban- Career Stream- Call Centre (Service)- FAIS Affected- FAIS Affected - Yes**Job Purpose** - To provide professional and efficient call services in order to optimise client experience for Nedbank Short Term and Long Term clients and ensure continued relationships are maintained.- Short Term...

  • Client Services Administrator

    3 weeks ago

    Durban, South Africa Express Employment Professionals (Durban South) Full time

    1. Walk in queries Management of an effective client services reception function for the Fund. **Handle all walk-in queries ensuring that**: Client services centre is fully operational to handle queries Processing of changes to member status Issuing and answering queries on benefit statements, beneficiaries, declarations of existence, medical boarding,...

  • Regional Sales Professional

    6 days ago

    Durban, KwaZulu-Natal, South Africa Service Solutions Full time

    A seasoned sales professional is required by Service Solutions to drive growth in the Durban region.The ideal candidate will have a proven track record of success in external sales, with excellent knowledge of the local market and a strong network of contacts.This role involves identifying new business opportunities, building relationships with clients, and...

  • Client Services Consultant

    4 weeks ago

    Durban, South Africa Nedbank Full time

    **Location** - Durban (On-Site)- Job Family- SALES AND SERVICES- Career Stream- CALL CENTRE (Service)- FAIS Affected- FAIS Affected - Yes**Job Purpose** - To provide professional and efficient call services in order to optimise client experience for Nedbank Short Term and Long Term clients and ensure continued relationships are maintained.- Short Term...

  • Client Services Representative

    4 weeks ago

    Durban, South Africa Trinity Recruitment Full time

    Client responsible and liaison to manage clients' shipping requirements for the clients that have been allocated to your portfolio. Ensure that all client’s needs are met pertaining to any work undertaken by the company. Clients need to be kept updated on the status of their shipments and any problems addressed speedily so as to have no or mínimal impact...

  • Client Services Consultant

    4 weeks ago

    Durban, South Africa Nedbank Full time

    **Job Classification** **Requisition - 136622 -** Sabelo Phiri**Cluster**: - Nedbank Wealth Cluster - Nedbank Insurance Division - Contact Centre**Location** - Durban**Closing Date** - 11 November 2024**Please Note: Preference will be given to applicants from Underrepresented Groups** - Job Family- SALES AND SERVICES- Career Stream- CALL CENTRE (Service)-...

  • Business Development Representative

    6 days ago

    Durban, KwaZulu-Natal, South Africa Service Solutions Full time

    We are a well-established vehicle and fleet tracking company, dedicated to delivering exceptional service solutions.About the RoleThis is a full-time, permanent position that requires the successful candidate to have at least 2 years of experience in external sales, preferably within the service industry.Key ResponsibilitiesSelling our services to potential...

  • Client Manager

    4 weeks ago

    Durban, South Africa Dimension Data Full time

    **Job Profile Summary** Responsible for selling the company’s products or services to and maintaining relationships with existing accounts. A Client Manager is a quota-bearing sales persona and the primary purpose of the role is to take full ownership of named client accounts, retain these clients and find new business. The Client Manager is assigned a...

  • Client Manager

    3 weeks ago

    Durban, South Africa Dimension Data Full time

    Are you looking to join a team that appreciates your work? We believe this Client Manager was created with you in mind! Please read through and apply! A Client Manager is a quota-bearing sales persona, and the primary purpose of the role is to take full ownership of named client accounts, retain these clients and new business. The Client Manager...

  • Senior Client Service Specialist

    3 days ago

    Durban, KwaZulu-Natal, South Africa Network Recruitment Full time

    Our logistics partner is seeking a Senior Client Service Specialist to join their team.About the RoleThe successful candidate will be responsible for:Retail and grow the current book of businessSupport credit control in the management of clients' credit applicationsClient servicingReport on servicing activitiesComply with quality management system...

  • Client Services Dbn

    4 weeks ago

    Durban, South Africa Tiger Recruitment Full time

    **This will be to do**: New business development, local and internationally Customer revival Service existing clients There will be no specific targets!!! Relevant experience within a Sales/KAM/Customer Services role within Freight Forwarding

  • Client Services Representative

    4 weeks ago

    Durban, South Africa Mass Staffing Projects Full time

    Are you ready?, if you are an Client Services Representative this is a fantastic opportunity to be a part of a very successful clearing & forwarding company. **Requirements**: - Matric or equivalent of Senior certification - High level of Computer literacy - All modes - Air, Ocean & Road - Minimum of 5 years’ experience in Freight Forwarding & Clearing -...

  • Client Services Consultant

    3 weeks ago

    Durban, South Africa Nedbank Full time

    Talent Acquisition Consultant Ayanda Tshabalala - Req ID 116137 Location KZN - Durban **Job Purpose** To provide administrative services to clients by attending to the clients' investment needs to achieve Nedbanks' strategic focus to become a client-centric bank. **Responsibilities**: - Build relationships with clients to gain understanding of their...