Client Service Representative

7 months ago

Durban, South Africa Mshindi Consulting Full time

**Title**Client Service Representative

**Department**Client Services

**Job Type**Permanent

**Salary**14500.00 - 14500.00 per annum

**Duties and Responsibilities**
- Logs and tracks all enquiries and complaints on the system (first line of support).
- Handles all general and specific telephonic contact to the Shared Services.
- Conducts preliminary investigations.
- Receive and capture provident fund claims.
- Liaises with relevant parties to resolve complaints.
- Provides superior customer services to members, establishments, service providers and parties via telephonic and other customer contact methods.
- Ensures service levels and performance is maintained in terms of the national Mibco Mission, Vision and Statement.
- Assesses, processes and vets members claims.
- Assists with administration and reception duties from time to time

**Knowledge / Experience / Skills / Abilities**
- Ability to withstand pressure and provide the clients/customers with above average services
- Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results
- Must at all times be diplomatic and assertive with customers/clients
- Ability to overcome obstacles, make informed decisions and resolve customer problems
- Ability to work independently and use initiative along with problem solving abilities
- Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
- Excellent communication skills
- Excellent interpersonal and telephone etiquette skills
- Must be meticulous in carrying out tasks/instructions with excellent attention to detail
- Good team player

**Qualifications**
- Matric (Grade 12)
- Labour relations qualification / Financial / Administration Certificate or equivalent advantageous
- Knowledge and experience of Funds processing.
- Knowledge and experience of handling difficult complaints
- Above average verbal communication and listening skills
- Customer service orientated behavior towards callers, service providers,
- Intermediate computer skills

**Salary**: R3,750.00 - R14,400.98 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service (preferred)

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