Quotation and Order Management Specialist

3 days ago

Alberton, South Africa Metso Outotec Full time

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

**Job posting end date**: 04/11/2024

**JOB TITLE**: QUOTATION AND ORDER MANAGEMENT SPECIALIST

We are seeking a Quotation and Order Management Specialist to join our Pumps Operation team. You will be responsible for performing all necessary functions to ensure customer satisfaction. Primary activities include evaluation of customer inquiries and compatibility with Metso parts and services, coordination of an appropriate quotation considering price/margin/delivery, proposal follow up, support of outside sales efforts, sales order entry, order coordination, and order backlog management of orders until completion.

This position is mainly located in Alrode, Gauteng.

In this position, you will report to the Head of Quote and Order Management, Pumps Division.

TEAM YOU BELONG TO

You will join a team that strive to effectively deliver a seamless experience, that delivers a solution that meets the customers needs.

You will work closely with internal and external stakeholders, such as Management, Suppliers, Sub-Contractors, Clients, Supply and Sales Team.

WHAT YOU’LL DO

Provide excellent response to end users and sales managers when taking purchase orders and answering requests for pricing, delivery, product and technical information
Processing customer inquiries, proposals, and enter orders accurately and in a timely manner, clean quotation, and sales order entry
Accumulating costs of parts via computer system history, inquiries to purchasing and/or production estimating department and estimating costs based on experience with similar/same type of parts
Evaluating vendor quotes and shop cost estimates
Establishing selling prices of parts based on previous history, evaluation of customer, evaluation of the market, and company objective margin
Responsible for expediting all activities on proposals through daily communication with requirements
Administering order entry of customer purchase order and provides required back up information to all other departments involved in the order execution
Establishing and maintaining a good company image within territory by providing exceptional customer service, a professional attitude and up-to-date product knowledge
Participating in the establishment of pricing strategies and customer negotiations
Resolving order related problems, discrepancies, and customer-related issues working with sales and product support teams
Accountable for order backlog management of customers/territories assigned which includes also working with different departments to have orders delivered on time to customers
Demonstrating cooperative team effort within the solutions group and the team
Position requires excellent customer relations skills, ability to work within a team environment, mechanical aptitude, and the ability to work in a very fast paced environment
Improving efficiency of on-time delivery
Demonstrating dependability and punctuality
Observing safety regulations and exhibits a concern for safety
Showing commitment to quality ethics and focuses on meeting the needs and expectation of both the internal and external customers
Travel (both domestic and international) may be required as needed.
Perform other duties and/or other special projects as required

WHO YOU ARE

Matric (Grade 12)
SAP Experience
Sales Force Experience
2- 5 Years experience in a customer service or similar role

WHAT SKILLS, COMPETENCIES, AND REQUIREMENTS (HARD AND SOFT) ARE ESSENTIAL FOR THIS ROLE?

Strong drive, and performance orientation
Ability to work in a team atmosphere
Well spoken and ability to stay calm and focused under high pressure situations
Attention to detail and a sense of urgency-oriented behaviours are required
Highly motivated individual with the ability to work under pressure understand time frames and meet deadlines
Self-motivated / performance driven focus on providing excellent customer service
Prepared to work flexible work hours to meet deadlines when required
Strong communication, co-operation and interpersonal skills to manage internal and external interfaces

WHAT'S IN IT FOR YOU

An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change
Compensation and rewards - Global incentive program tied to business and performance targets
Hybrid working possibilities - While we are big

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