Head - Quotation & Order Management

3 days ago

Alberton, South Africa Metso Outotec Full time

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

**Job posting end date**: 04/10/2024

**JOB TITLE**: HEAD OF QUOTATION AND ORDER MANAGEMENT

We are seeking a Head of Quotation and Order Management to join our Pumps Division, to manage to the Quotation and Order Management Operations.

This position is mainly located in Alrode, Gauteng.

In this position, you will report to the Pumps Operations Manager, South Africa.

TEAM YOU BELONG TO

You will join the Pumps division in Alrode that strive to effectively deliver a seamless experience, that delivers a solution that meets the customers needs.

You will work closely with internal and external stakeholders, such as Management, Suppliers, Sub-Contractors, Clients, Supply and Sales Team, Market Area Services teams, Business Area teams and Business Lines

WHAT YOU’LL DO

Managing and developing spare parts Quotation and Order Management operations
Managing resources and ensuring that team competencies match with the role specific requirements and develop them accordingly
Ownership of customer experience and responsible for continuously improving it in quotation and order management operations
Customer communications
Quote & order backlog management
Responsible for efficient operative performance follow-up (daily/weekly/monthly execution practices), corrective actions and related reporting
Ensuring spare parts quotations and agreement packages fit customer needs and Metso policies
Responsible for ensuring that all cases contain adequate information to support efficient Order Management process
Ensuring that Metso global processes and customer logistics operating model, governance, roles and responsibilities are in place in the unit
Responsible for operational working instructions for team

WHO YOU ARE

Matric (Grade 12)
Bachelor’s degree as a minimium
Minimum 5 - 10 years experience (Pref in a customer facing position)
Knowledge of quotation and order management operations
Strong understanding of transactional commercial terms and local customs and tax procedures
Metso business understanding and detail Spare Parts business understanding
Business development and performance improvement
Good working knowledge of Metso IT systems i.e. SAP & Sales Force
Basic understanding of relevant technologies

WHAT SKILLS, COMPETENCIES, AND REQUIREMENTS (HARD AND SOFT) ARE ESSENTIAL FOR THIS ROLE?

Strong customer / customer business understanding and customer service mindset
Excellent leadership and management skills, including prioritization and decision making
Strong negotiation and influencing skills
Change Management skills
Analytical & Conceptual thinking

WHAT'S IN IT FOR YOU

An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change
Compensation and rewards - Global incentive program tied to business and performance targets
Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment
A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

GET IN TOUCH

Want to rise above the possible with us?

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and redu

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