Credit Control Team Leader

3 weeks ago

Century City, South Africa Time Personnel Full time

**REQUIREMENTS**
- Matric, relevant qualification in finance / accounting advantageous
- Min 10 years working experience
- Ability to recognise issues and use initiative to identify and discuss proposed solutions
- Microsoft office experience essential
- Able to work independently and as a team
- Excellent communication skills to deal with clients and Directors

**DUTIES**
- Answer generic budget, demand period, amount outstanding queries
- Direct queries to the applicable person, maintenance, or accounts
- Assist clients with calculation for standing order
- Reconciling accounts to advise on arrears
- Motivate for admin fees to be settled
- Assist sales team with general queries and confirm relevant info
- Contact directors, with all the details as to why the need to obtain consent to refer a file to legal
- Prepare file to go to legal, get all the invoices / statements / leases & additional info
- Answer queries from solicitors, and furnish them with requested documents
- Distribute funds when file is closed demands
- Raise admin fees, ensure they are payable, especially if the matter proceeds to court
- Ensure that files get referred to correct solicitors
- Build relationships with new directors and keep them up to date on arrears
- Telephone payments
- Prepare arrears list and monitor staff members calls for collections
- Check on arrears list to see what funds can be transferred
- Transfer report on admin fees, admin Income levied report
- Manage meeting, offer advice on ways to collect outstanding funds
- Breach report, check with solicitors on the progress of files
- Meeting with clients, motivate why their credit policy should be used
- Explain procedures and process on the arrears and advise steps ahead
- Discuss arrears on block and advise the steps ahead
- Advise on legal process and obtaining consent to proceed
- Prepare Legal payments and assist with allocation of payments
- Capture payments and provide solicitors with updated statements.
- Manual arrears report for high priority clients and directors
- In constant contact with line manager to streamline processes
- Address complaints with the relevant parties to avoid formal complaints

**Salary**: dependent on experience

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