Spa Manager

4 days ago

Cape Town, South Africa Belmond Management Full time

**Location**:

South Africa, Cape Town

Department:

Spa & Leisure

Employment type:
**Experience**:
No one understands the Art of Wellbeing quite like our Spa team Librisa Spa gives guests an authentic African Spa experience, using sublime products from Thalgo and Sothys. We are looking for a Spa Manager with a strong commitment to excellence who will uphold our high professional standards and enhance our guests’ experience.
- Plan, direct and coordinate the day-to-day operations of the Spa to ensure the highest level of service is provided to the guests.
- Responsible for supervising the day-to-day operation of the Spa.
- Planning and maintaining of operational supplies.
- Planning staff schedules/leave plans so they do not interfere with revenue targets or peak seasons.
- Serve as a liaison between the management, staff and guests.
- Assist with therapist duties and coverage when operationally required, to ensure revenue targets and guest requests are met.
- Ensure the department meets the required Leading Quality Assurance standards.
- Establish the Spa’s financial business plans for the year in liaison with the Operations Manager and the Financial Controller concerning monthly revenue and expenditures.
- Ensure the department’s operational budget is in line and that all costs are strictly controlled without any compromise on brand standards.
- Ensure all reports are completed timeously.
- Ensure Spa facilities are operating efficiently to achieve the highest possible revenue and profit.
- Controlling expenditure which is crucial in increasing productivity yet not compromising on product or service standards.
- Ensure all employees have a complete understanding and adherence to Spa policies and procedures.
- Ensure all employees adhere to the established standards of hygiene and grooming.
- Conduct daily briefings and monthly operational meetings for entire team.
- Monthly goal setting and actively interacting with all departments on a regular basis as part of the goal.
- Identify and plan training needs in liaison with the Learning and Development Manager.
- Ensure regular “refresher” courses for existing employees are conducted in liaison with the Learning and Development Manager.
- Adhere and implement policies and procedures which are laid down by the hotel for improving the performance and operations.
- Coordinate with other departments to ensure smooth operations, cleanliness and maintenance of the Spa and gym equipment.
- Continuously be in touch with guests to receive first hand feedback regarding their experience.
- Attending relevant hotel meetings as and when required.
- Ensure maintenance of inventory of supplies and products.
- To establish a sales & marketing plan in liaison with the Marketing team.
- To be aware of direct competitors in your competitive set.
- To innovate with new ideas specific to the spa resulting in guest satisfaction, enhancing guest experience and increasing guest capture ratio.
- Monitor stock levels and purchases of all retail products offered at the Spa.
- Co-coordinating the procurement of new supplies and products for all retail products offered at the Spa.

**Requirements**:

- One or more of the following qualifications -CIDESCO, ITEC, or SAAHSP
- Minimum 5-year proven experience in a management position in a Spa
- Experience in a luxury hotel advantageous
- Strong Leadership, team, and communication skills are essential
- Knowledge of cost analysis, financial management, and budgeting techniques
- Effective verbal and written communication skills and ability to communicate across all levels
- Time management and ability to organise, plan, and prioritise work

**Benefits**

Competitive basic salary

Medical aid & pension fund benefit

Internal Belmond discounts

Loyalty and recognition rewards programme

Employee Assistance Programme

On going Learning and Development opportunities

Regular community, social and staff welfare events

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