Assistant SPA Manager

3 months ago


Cape Town, South Africa Portside Consulting Full time

Do you have a passion for hospitality and a knack for leadership? We are seeking an **Assistant Spa Manager** who is an extroverted, eloquent professional capable of thriving in a fast-paced environment. The Assistant Spa Manager supports the Spa Manager in overseeing the daily operations of the Spa Front Desk, Spa Facilities, and Wellness Services. This role is essential for ensuring smooth coordination of services and maintaining high efficiency and standards across the Spa, Salon, Fitness, and Wellness areas.

**Key Responsibilities**:

- Assist the Spa Manager in managing daily operations of the spa, ensuring excellent service delivery and smooth workflow.
- Oversee the front desk, scheduling, and bookings, ensuring prompt and professional service to all clients.
- Support the coordination of spa, salon, fitness, and wellness facilities, ensuring they operate efficiently and adhere to company standards.
- Lead and motivate the spa team, providing guidance, training, and support to ensure a high level of performance.
- Handle guest inquiries, feedback, and complaints, ensuring client satisfaction is consistently maintained.
- Assist with administrative tasks such as budgeting, inventory management, and staff scheduling.
- Ensure compliance with health, safety, and cleanliness standards throughout the spa and wellness facilities.
- Implement promotions and marketing strategies to increase spa bookings and profitability.
- Collaborate with other departments to enhance guest experiences and deliver a holistic wellness experience.

**Minimum Requirements**:

- Grade 12 or equivalent.
- Somatology qualifications (CIDESCO, SAAHSP, and/or ITEC advantageous).
- Business Management/Administration Diploma (advantageous).
- Minimum of **5 years** experience in the spa/beauty industry.
- Minimum of **1 year** of assistant managerial or supervisory experience.
- Proficiency in **Microsoft Office**, particularly **Excel**.
- Knowledge of **Opera** and **ESP** systems (advantageous).
- Excellent client service, communication, and organizational skills.
- Ability to manage time effectively and multitask in a fast-paced environment.
- Proactive mindset and goal-oriented attitude.
- Flexibility and strong team-player qualities.

Join us and bring your passion for wellness and leadership to help elevate our spa experience for our guests


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