Regional General Manager

2 weeks ago

Pretoria, South Africa Fidelity Services Group Full time

**Position: Regional General Manager**

**Reporting to: National Executive**

**Overall purpose of the job**: Self-motivated manager to oversee and manage operations in all areas within a defined region providing the business with effective and efficient running of day-to-day subscriber business, achieving all goals and maximising profitability. Implement and execute effective business strategies and programs. Provide leadership and drive performance for the Residential and Small Business unit for their area. The role encompasses responsibility for sales, technical installation, technical servicing, localized community schemes, administration and EHS. The incumbent has full P&L responsibility for the Region. The successful incumbent must drive and build a robust winning business culture ensuring a sustainable future.

**Minimum qualifications and experience**:

- University Degree (B. Com or similar)
- Post-graduate qualification highly advantageous
- Minimum 3- 5 years’ experience in Senior Management role with Sales and Customer Service
- Sales metrics, Financial management and analytics, Business systems and processes

**Duties & Responsibilities**:
**Financial Management**:

- Full responsibility for Profit and Loss Centre
- Budgetary planning including revenue and capital expenditures.
- Reviews and analyses of activities such as costs, operations (e.g. vehicle cost per customer) and forecast data to determine department or division progress toward stated goals and objectives.
- Managing the vehicle related costs through reduction in incidents, costs and the optimisation of resource deployment.
- Monitoring and managing all direct labour costs namely; overtime, absenteeism, training, excess leave, and staff turnover.
- Overhead cost control to effectively manage the cost of service delivery.

**Sales**:

- Achieve sales targets per each sales channel
- New Unit sales
- Targeted RPU
- Technical revenue
- Maintain acceptable margins - manage discounts and technical efficiency
- Management of reconnection rate - in conjunction with Customer Contact Centre
- Drives efficiency and effectiveness of in-house sales teams in conjunction with National Sales Manager
- Oversees efficiency and effectiveness of in-house sales teams in conjunction with Direct Regional Sales Managers
- Drives efficiency of and technical teams in conjunction with Regional Technical Managers

**Business generation**:

- Strategy design to grow the business appropriate to the Districts and Branches
- Localised Security Scheme (LSS) - management of overall profitability and taking appropriate business decision to ensure long term sustainability
- Intervention in unprofitable areas or LSS to ensure minimum profitability goals are achieved - this could include closure of unprofitable areas
- Exploring and evaluating green-fields areas for expansion of the business
- Exploring and evaluating acquisition opportunities

**Branch Management**:

- Looking to the short-medium future of the business and making key recommendations for technology, resource and skill allocation and utilization
- Clear communication and implementation of strategy across the Branches
- Manage attrition rates down
- Ensure development of tactical programs to pursue targeted goals and objectives.
- Monitor overall operational delivery in the Branches
- Provide direct management of key functional managers in the business unit: Sales, Technical and Regional Admin Teams.
- Indirect reporting line of Operations, Finance and HR Teams within the matrix structure.
- Report key results to corporate offices.
- Engage with all stakeholders in broader organizational strategy planning and execution
- Oversees key projects, processes and performance reports, data and analysis.
- Develop and maintain a wide network of relationships throughout the business to instil a collaborative culture
- Implement localisation including Community Social Media, CCTV and other key localisation steps in the area.

**Operations**:

- Accountable to maintain quality, service and outputs related to a work in the district (alarm services, contact centres, armed response, guarding etc.) in compliance with policy and procedures.
- Oversee key projects, processes, and performance reports.
- Identify and solve immediate operational problems within team environment and escalate unresolved issues for resolution as and when required.
- Ensure effective operations management service delivery, ensuring compliance with identified service practices, principles, and processes.
- Monitor operations for efficiency, provide feedback to team and serve as a point of escalation for challenging operational issues.
- Visit client sites on an ongoing basis.
- Play an active role in escalated customer complaints
- Develop and maintain client relationships to enhance customer service.
- Resolve and escalate customer complaints within the set time frames.

**People Management**:

- Create individual and team ownership for decisi

  • Regional Manager

    1 week ago

    Pretoria, South Africa A1 Financial Services Full time

    Job description **Regional Manager** We require a dynamic Regional Manager with experience in the insurance industry - mass market. This portfolio specializes in the sale of insurance products for a leading brand. This position entails directing and managing operations and will work hand in hand with the General Manager: Head of Sales. Key Functional...

  • Regional General Manager

    2 weeks ago

    Pretoria, South Africa MMI Holdings Full time

    -Introduction Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our understanding of the retail insurance, savings, and investment markets in SA. Role Purpose The...

  • General Manager

    5 days ago

    Pretoria, South Africa Meondo Holdings Pty Ltd Full time

    Meondo Holdings Pty Ltd is looking for a General Manager for our Pretoria Region. Cleaning and Trolley management experience is an advantage. **Requirements**: - Tertiary Qualification - Drivers Licence - Own vehicle - Operations Management experience of minimum of 5 years - Management skills experience of minimum of 10 years - Industry related experience...

  • Regional Sales Manager

    3 days ago

    Pretoria, Gauteng, South Africa Deka Minas Pty Ltd Full time

    Regional Sales Manager required in Centurion to lead and execute the regional sales strategy for a leading player in the residential real estate sector, specializing in mortgage origination, driving profitable growth, building key relationships, and exceeding targets within the home loan market.Key Responsibilities:Develop and implement regional sales...

  • Regional Account Manager

    4 days ago

    Pretoria, South Africa Core Group Full time

    iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple. iStore is looking for a Regional Account Manager...

  • Regional Sales Execution Manager

    4 days ago

    Pretoria, South Africa Coca-Cola Beverages Africa Full time

    **Key Duties & Responsibilities**: KEY OUTPUTS - Develop, Facilitate and track Regional Sales Execution strategies against regional business plans. - Ensure overall Trade Execution is aligned to the business strategy - Support provided to the Region to achieve business objectives - Manage Promotional activities - Manage Point of purchase/promotional material...

  • General Manager for Cleaning and Trolley Management

    5 days ago

    Pretoria, South Africa Meondo Holdings Pty Ltd Full time

    Meondo Holdings Pty Ltd is looking for a General Manager for our Pretoria Region. Cleaning and Trolley management experience is an advantage. **Requirements**: - Tertiary Qualification - Drivers Licence - Own vehicle - Operations Management experience of minimum of 5 years - Management skills experience of minimum of 10 years - Industry related experience...

  • Regional Manager: North

    2 weeks ago

    Pretoria, South Africa Santam Full time

    What will you do? Manages the region and ensures development of sales to achieve national sales volumes. Responsible for promoting growth and profitability. Identifies and develop new markets, customers, and value-added marketing for higher net sales revenues. Manages and coordinates technical support to brokers during marketing of crop insurance in the...

  • Regional Business Manager

    5 days ago

    Pretoria, South Africa Virgin Active South Africa (Pty) Ltd Full time

    **Your Purpose...** - Lead an Area within a Virgin Active Region to agreed performance through the Virgin culture. Drive commercial performance as required within the region. Lead our people through our core business values driving high levels of people engagement and development. **Your Duties and Responsibilities...** - Completing full Club visits across...

  • Regional Risk Manager

    2 weeks ago

    Pretoria, South Africa SBV Services (Pty) Ltd. Full time

    SBV seeks Regional Risk Manager who will be Responsible for the management and deployment of Tactical Support Officers inclusive of, Physical Security within the region of appointment in addition to gathering and reporting on trends and utilising the information to address threats identified within the region. **Manage the security Intelligence Process...

  • Regional Support Manager

    4 days ago

    Pretoria, South Africa Sanlam Full time

    Who are we? Sanlam Life Ltd is one of the top financial services providers in the South African market. We’re all about building strong, lasting relationships with our financial advisors. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our financial advisors...

  • national general manager

    3 weeks ago

    Pretoria, Gauteng, South Africa KMCK Talent Sourcing Full time

    NATIONAL GENERAL MANAGER - GUARDINGStrict screening in terms of requirements will be adhered to. Only applications with the below experience and skills will be considered.Purpose: Manage operationally strategic accounts (clients). Focus on quality, client relations and innovative integrated solutions.This vacancy is reserved for applicants in terms of the...

  • national general manager

    2 weeks ago

    Pretoria, Gauteng, South Africa KMCK Talent Sourcing Full time

    NATIONAL GENERAL MANAGER - GUARDINGStrict screening in terms of requirements will be adhered to. Only applications with the below experience and skills will be considered.Purpose: Manage operationally strategic accounts (clients). Focus on quality, client relations and innovative integrated solutions.This vacancy is reserved for applicants in terms of the...

  • Regional Marketing Manager

    2 weeks ago

    Pretoria, South Africa Herotel Full time

    Herotel is seeking a highly motivated **Regional **Marketing Manager**. **This is a senior management role covering the Northern Region**:Ventersdorp, Potchefstroom, Klerksdorp, Pretoria and Nelspruit.** This role will require travel within the areas. **ABOUT THE ROLE**: As the Regional Marketing Manager, you will be responsible for the planning, execution...

  • Mining Regional Sales Manager

    2 days ago

    Pretoria, South Africa RAKKGALAKANE RECRUITMENT Full time

    **Mining Regional Sales Manager (Fire Protection Systems) Centurion, Rneg + Benefits** - **Qualification in Sales and Sales Management**: - Must have a **technical or engineering background**: - **Technical qualifications, mechanical or electrical**. (Trade Test) - **5 years exp in Fire Protection industry in respect of the applicable codes, regulations...

  • Regional Sales Manager

    1 week ago

    Pretoria, South Africa J Collection Full time

    **STRICTLY COMMISSION BASED (APX: R10 000 - R25 000)** We are a perfume company looking for a remote Regional Sales Manager to expand our customer base and achieve sales quotas for specific districts of our company. Ultimately, you will ensure your area of responsibility meets and exceeds the expectations of our business objectives and contributes to our...

  • Regional Sales Manager

    5 days ago

    Pretoria, South Africa Frogg Recruitment Full time

    **Regional Sales Manager Gauteng** Our client within the Agriculture Manufacturing Industry is looking for a Regional Sales Manager with Animal Feed experience. **Salary**:Market-related with benefits. **Minimum Requirements**: Grade 12 with National Diploma / Bachelor Degree in Agriculture - Animal Feeds preferably 5 + years experience in Agriculture...

  • Regional Operations Manager

    6 days ago

    Pretoria, South Africa Planet Fitness Head Office Full time

    **Purpose of the Job** - The Regional Operations Manager will be responsible for the management and development of all clubs within the Regional Operations Manager’s region. - It is crucial that the Regional Operations Manager develop the teams and cultures within each club in order to attain, maintain and surpass expectations and requirements. **Key...

  • Regional Manager Ii

    4 days ago

    Pretoria, South Africa Smollan Full time

    We’re on the lookout for an experienced **Regional Manager** in **Pretoria** **As a Regional Manager you will be responsbile for**: - Effective client and customer relationship management - Achievement of sales targets - Effective operational management - Effective people management - Effective budget and financial management. - Effective teamwork and...

  • Club General Manager

    20 minutes ago

    Pretoria, Gauteng, South Africa Planet Fitness Full time

    Purpose Of The JobPlanet Fitness is looking to employee a new Club General Manager (CGM) for one of our world class gym facilities.The purpose of this role is to take a hands-on approach and drive a culture of high performance and high engagement within our clubs.The CGM will be reporting into a Regional Operations Manager and will form an integral part of...