Customer Experience Advisor
2 weeks ago
**Job Advert**
You will need to be a problem solver, a people’s person with a genuine passion and flare for communication. You'll need to have empathy and efficiency when dealing with our customers. You’ll need to be quick thinking and able to multitask with a willingness to go the extra mile to exceed customer’s expectations.
You’ll be joining our fun-loving global community of more than 95,000 passionate people who work across 190 locations in over 50 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.
**What you'll be doing**
- Explaining investment, personal finance and stock trading concepts in a simple and accessible way
- Working towards consistently achieving and exceeding set targets
- Monitoring, facilitating and improving operational processes and working with our back-office to deliver an exceptional service to our clients
- Leveraging all available resources to provide a best-in-class user experience
- Sharing knowledge and skills with other members of the team
- Communicating new information that is relevant to the campaign to colleagues, customers and managers
- Developing and maintaining current knowledge of the campaign
- Ensuring first contact resolution at all times
- Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
**What you'll need**
- Matric
- Minimum 2 years’ experience in a contact centre environment working on international campaigns
- Experience handling escalations, complaints and handling tickets (preferred)
- Experience in online trading, personal finance and investment (Advantageous)
- Excellent verbal communication skills
- Attention to detail
- Availability to do night shifts between 14:00 and 02:00
- Clear credit and criminal records
**What we're offering**
- R7500 base entitlement
- Free Medical Aid for main member
- Group life cover
- Fantastic employee assistance programme (EAP)
- Webhealth benefits: World class working environment, access to financial well-being sessions, will writing sessions, stress management sessions
- Team building and upskill training opportunities
- Interactive and inclusive company culture
Each Webhelper brings a different energy, passion, a unique set of skills and talents. This strand of our DNA sets us apart and is how we enrich customer experience and business solutions for our clients.
We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat. We don’t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity to advance your career with our collaborative team of game-changers today.
Job Reference: SA01923
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