Junior Customer Service Consultant

12 hours ago


Durban, South Africa Nova Oral Care Full time

Nova Oral Care is a leading provider of innovative and high-quality oral care products designed to enhance smiles and promote overall dental health.

We are looking for an enthusiastic individual to Join our new branch in Kloof KZN.

**Position Overview**:The **Junior Customer Service Consultant** at Nova Oral Care plays a crucial role in delivering exceptional client support.

**Responsibilities**:

- Conduct outbound sales and customer satisfaction calls to foster strong customer relationships.
- Engage with customers through WhatsApp and provide timely support via our online store's Live Chat.
- Resolve customer inquiries and complaints across multiple platforms, ensuring a seamless experience.
- Maintain detailed records of customer interactions and escalate issues when necessary.
- Collaborate with other teams to enhance customer service strategies and processes.

**Qualifications**:

- Matric / Tertiary Qualification
- Excellent communication skills, attention to detail, and ability to multitask.
- Self-motivated team player with a positive attitude and eagerness to learn.

**Benefits**:

- Gain hands-on experience in customer service.
- Mentorship and guidance from experienced professionals in each department.
- Potential for growth and advancement within the organization.

We look forward to welcoming our next team members

**Experience**:

- Customer service: 1 year (required)



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