Student Services Consultant

5 months ago


Durban, South Africa Educor Full time

**Student Services Consultant (JB3847)**: Durban, Kwa Zulu Natal - Customer Service

**Student Services Consultant (JB3847)**

**Durban**

**Market-Related**

To respond to all communication and administration thereof for the group's online student communication channels including Facebook, Twitter, and live chat. To provide clear and correct information to students and to ensure that the student's details are correctly logged and forwarded to the relevant departments.

**Requirements**:
Grade 12
1-2 years relevant working experience OR tertiary customer service/contact centre experience
Computer literate
Typing speed minimum 25 wpm

**Duties**:
Customer enquiry response rates
Achieve agreed service targets
Executing student administration using CRM and other systems
Fostering and maintaining client relationships
responsible and ethical provision of information to students
time management



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